Associate Customer Support Technician

Job Description

Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for an Associate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

What You'll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications

• Triage and troubleshoot problems with customers to understand and document the nature of such problems

• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner

• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

What You'll Need to Succeed

We're looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• 1 year of customer service experience

• Strong written and verbal communication skills; strong telephone skills

• Experience working with technology and Microsoft applications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind

• A passion for problem solving and providing a high level of customer care

• Confidence interacting and learning about various technology applications, software, network infrastructure

• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits

• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

• Ability to plan and organize technical projects; experience with deadlines for project completion

• Familiarity with the insurance industry

What You'll Gain

Benefits from Day One

• Health insurance plans, dental, and vision

• Wellness incentives

• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday

• Personal/sick time

• Paid holidays

• Flex Time

• Paid parental leave (U.S. candidates)

• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

For 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

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