Associate Customer Supply Chain Consultant - Hybrid

Job Description

The Associate Customer Supply Chain Consultant has ownership for securing customer satisfaction by securing both operational and logistical excellence for their respective customers, in the Automotive Industry. This role will require the customer analyst to communicate and cooperate within a cross-functional environment. The customer analyst should be proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments. Furthermore, this associate should take an active role in driving improvement actions within other areas of the business in order to maintain one call resolution and exceed customer expectations.

This role will require

• Development of strong relationships with cross functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.

• Documentation and understanding of the claims/dispute process for NA customers.

• Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings

• Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies

• Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting

Qualifications

• Bachelor's Degree or equivalent relevant experience required.

• 2 years of customer service / inside sales / account management experience.

• Automotive industry experience preferred.

• Sales and or logistics planning experience preferred.

• Should be customer service oriented and have experience handling customer demands.

• SAP experience strongly preferred.

• High Proficiency with MS Office including Excel required.

• Should possess strong analytical and organization skills.

• Must be detail-oriented and customer service oriented.

• Ability to work in team and one on one environments.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.