What you will do:
The Associate Customer Success Manager functions as a traffic subject matter expert for new and existing mid-market customers; responsible for identifying and implementing traffic driven business solutions to assist in driving customer revenue. This role works closely with Mid Market Sales Managers to deliver mission critical insights for our customers and to drive continual ROI on ShopperTrak's systems and services.
This role's focus is to understand customers' opportunity as presented in a data analysis, qualify the opportunity based upon the customer's expressed business challenges, and jointly build a plan to drive results. This role also has a focus on change management and how to not only present the plan, but assist, where requested, in implementing the plan to the customer's organization.
How you will do it:
Identify, interpret, and deliver key insights in customer data to thorough routine analysis, reporting services, and client feedback
Conduct routine meetings with clients to ensure ShopperTrak is meeting clients' existing and future business needs
Manage client accounts as assigned and serve as the primary contact with a high degree of integrity at all times
Educate clients on the functionality and applicability of ShopperTrak's products, services, and business intelligence
Recognize up-sell possibilities to new products by understanding the customers' needs and following through with internal partners to take action
Contribute to the maximization of revenue potential for both ShopperTrak and its customers
Champion customers' business needs through ShopperTrak's business processes in the most efficient and effective means
Facilitate resolution of customer complaints, directing customers to internal resources as appropriate, but remaining as primary point of contact to manage accounts
Have a working knowledge of complete system and the flow of data through the internal system to the customer facing components
Other duties as assigned
What we look for:
Three or more years of account management, customer service, or business experience required. Retail industry experience preferred at the store or corporate level.
Exceptional oral and written communication skills, including presentation skills
High degree of critical thinking skills
Ambitious, able to work independently, able to organize workload efficiently
Results-drive with excellent follow-through
Able to travel up to 10% of the time
Proven sense of urgency in competing daily tasks and meeting deliverables
Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint) required.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou
Johnson Controls, Inc.