Associate Customer Success Manager

Jebbit Boston , MA 02298

Posted 2 months ago

ACSM

Is problem solving an interest or a strength? Do you want the opportunity to work with and make an impact on the top brands from around the world in the retail, CPG, Sports & Entertainment and Travel industries? Good news, Jebbit is leading the way in helping the world's top organizations capture the attention of their audiences with engaging, interactive content. With that attention, customers collect key data and informative insights. To help these customers with various goals, we're continuing to grow our top-tier Customer Success team.

In the Associate Customer Success Manager role, you'll work alongside Jebbit's Customer Success, Product, Marketing and Sales Teams to ensure our customers maximize value from their Jebbit partnership. The role will involve consistent communication with Jebbit customers to identify and inspire relevant content, coordinate efficient and reliable launches of Jebbit content, and encourage proper usage of the Jebbit Platform.

Key Responsibilities:

  • Serve as primary day-to-day point of contact for cohort of Jebbit customers

  • Coordinate external and internal teams in the organization, creation, and launch of multi-channel digital experiences using the Jebbit platform.

  • Conduct full analysis of campaign performance, optimizations, and issues while owning the communication of this to customers.

  • Lead client trainings & adoption of the Jebbit platform

  • Assist in discovery of and alignment on the customer's success metrics and influence how they leverage the Jebbit platform to deliver on those metrics and continue to derive value from the tool.

  • Support content strategy development to meet business goals & objectives

  • Collaborate with the Product and Engineering teams on bugs, the product roadmap, new features, and innovative solutions

  • Develop expertise across a variety of verticals, including CPG and E-Commerce

Qualifications:

  • Bachelor's Degree

  • 1-3 years experience working within Marketing strategy, Marketing technology, Consulting, Analytics (Brand Strategy, Marketing Channel, CRM, DMP, DSP, CMS knowledge preferred, but not required)

  • Experience owning client relationships

  • Excellent verbal and written communication skills

  • Strong initiative, organization, and creativity

  • Ability to prioritize and execute multiple tasks while working under tight deadlines

  • Detail-oriented, with the ability to prioritize and manage time efficiently

  • Comfort and confidence consulting customers in new strategies

  • Ability to project manage across multiple stakeholders, both internal and external

  • Experience with Excel, Powerpoint

Additional Information:

  • Ability to set your own schedule

  • Ability and willingness to travel as needed

  • Full-time presence in Boston HQ preferred

Jebbit is an equal opportunity employer and values diversity amongst our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Associate Customer Success Manager

Jebbit