Associate Customer Success Manager

Jebbit Boston , MA 02298

Posted 2 months ago


Is problem solving an interest or a strength? Do you want the opportunity to work with and make an impact on the top brands from around the world in the retail, CPG, Sports & Entertainment and Travel industries? Good news, Jebbit is leading the way in helping the world's top organizations capture the attention of their audiences with engaging, interactive content. With that attention, customers collect key data and informative insights. To help these customers with various goals, we're continuing to grow our top-tier Customer Success team.

In the Associate Customer Success Manager role, you'll work alongside Jebbit's Customer Success, Product, Marketing and Sales Teams to ensure our customers maximize value from their Jebbit partnership. The role will involve consistent communication with Jebbit customers to identify and inspire relevant content, coordinate efficient and reliable launches of Jebbit content, and encourage proper usage of the Jebbit Platform.

Key Responsibilities:

  • Serve as primary day-to-day point of contact for cohort of Jebbit customers

  • Coordinate external and internal teams in the organization, creation, and launch of multi-channel digital experiences using the Jebbit platform.

  • Conduct full analysis of campaign performance, optimizations, and issues while owning the communication of this to customers.

  • Lead client trainings & adoption of the Jebbit platform

  • Assist in discovery of and alignment on the customer's success metrics and influence how they leverage the Jebbit platform to deliver on those metrics and continue to derive value from the tool.

  • Support content strategy development to meet business goals & objectives

  • Collaborate with the Product and Engineering teams on bugs, the product roadmap, new features, and innovative solutions

  • Develop expertise across a variety of verticals, including CPG and E-Commerce


  • Bachelor's Degree

  • 1-3 years experience working within Marketing strategy, Marketing technology, Consulting, Analytics (Brand Strategy, Marketing Channel, CRM, DMP, DSP, CMS knowledge preferred, but not required)

  • Experience owning client relationships

  • Excellent verbal and written communication skills

  • Strong initiative, organization, and creativity

  • Ability to prioritize and execute multiple tasks while working under tight deadlines

  • Detail-oriented, with the ability to prioritize and manage time efficiently

  • Comfort and confidence consulting customers in new strategies

  • Ability to project manage across multiple stakeholders, both internal and external

  • Experience with Excel, Powerpoint

Additional Information:

  • Ability to set your own schedule

  • Ability and willingness to travel as needed

  • Full-time presence in Boston HQ preferred

Jebbit is an equal opportunity employer and values diversity amongst our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Marketing Associate Customer Success


Posted Yesterday

VIEW JOBS 5/29/2020 12:00:00 AM 2020-08-27T00:00 <p><em><strong>**This requisition is currently a pipeline requisition only. A member of the Talent Acquisition Team will reach out if the role becomes active again. </strong></em><br></p><p>WordStream is hiring dynamic, customer-centric, and passionate marketing individuals, to join our rapidly growing Customer Success Team! The Digital Marketing Associate role provides consultative and strategic services to our clients on Pay-Per-Click Marketing best practices and strategies. The ideal candidate will be able to dive into the role and work with our clients to ensure their success in paid search.</p><p>The mission of the Customer Success team is to drive product usage and adoption as well as deliver honest and helpful PPC advice and consulting to our clients. We act as customer advocates and focus on building long-term relationships with our clients. In a SaaS company, customer retention is paramount to success and this sits squarely in the laps of our team members. It is our job to ensure customers get real value out of their investment in WordStream.</p><p><em>**We are currently hiring for our 9AM- 5PM shift and our 12PM-8PM shift.</em></p><p><em><em><strong>WordStream is an industry leading software-as-a-service (SaaS) product company voted #1 in customer satisfaction in the search advertising sector. Our purpose is to help SMB’s succeed and grow by helping SMB’s across our country and the world get the most out of their digital marketing dollars. A subsidiary of Gannett Co., Inc. (NYSE: GCI), connected to some of the largest companies in the world, WordStream is partnered with Google, Bing and Facebook to help our customers market their businesses. WordStream also strives to make a difference in the lives of the people in our community. We are committed to corporate social responsibility and believe that it is our duty to give back through volunteering and charitable donations. If you are driven by taking action, winning together and believe operating transparently is the only way to work, we want to hear from you!</strong></em><br></em></p><p><strong>A little about the job...</strong></p><ul> <li>Providing a range of premier consulting services to all clients focused on account growth and optimization.</li> <li>Advising clients on their PPC strategy and account optimization issues related to Google Ads, Microsoft and Facebook by actively leveraging our cross platform software.</li> <li>Providing product feedback to our Product team in the form of recommended enhancements and ideas that would ease the use of the product for our customers or provide them with functionality that would increase the overall value proposition of WordStream Advisor</li> <li>Connecting with your overall portfolio through email exchanges and phone calls between consulting sessions to ensure product usage and to advise clients on their paid search accounts </li> <li>Helping to investigate any issues or bugs encountered by clients and writing Bug tickets when needed</li> <li>Developing account audits, roadmaps and Quarterly Business Reviews for every client in your book of business. </li> <li>Performing internal tracking of chat users when supporting this initiative and keep an up-to-date record of your client interactions to keep all customer relationship management records up to date</li> <li>Attend all relevant internal meetings and trainings and actively contribute.</li> <li>Stay relevant and current by attending partner and external training sessions, conducting your own research, and blog reading to stay on top of industry trends, updates, etc.</li> <li>Handle occasional chat lines</li> </ul><p><strong>Requirements</strong></p><p><strong>A little about you...</strong></p><ul> <li>Bachelor’s Degree required</li> <li>Strong desire to learn the paid search marketing space; previous knowledge/experience a plus but not required</li> <li>Minimum of 6 months-1 year of customer service experience OR digital marketing internship experience</li> <li>Ability to multi-task and juggle many priorities simultaneously </li> <li>Advanced computer skills (Word, Excel, PowerPoint)</li> <li>Strong organizational and time management skills</li> <li>Adaptable to changes and growth! We’re a fast growing company!</li> <li>Ability to successfully manage personal workflow and to achieve on time delivery of requests made by clients</li> <li>Strong written and verbal communication skills, with the ability to build and maintain strong internal and external relationships</li> <li>Must be able to take and apply all forms of constructive feedback - we want to help you grow professionally</li> </ul><p><strong>Benefits</strong></p><p><strong>A little about our many benefits...</strong></p><ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Health Savings Account (HSA) &amp; Flexible Spending Accounts (FSA)</li> <li>401k Retirement Savings Plan &amp; Company Match</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Unlimited PTO (Trust and accountability-based)</li> <li>Parental Leave (PPL), Family Medical Leave (FML), and Adoption Assistance</li> <li>Short Term &amp; Long Term Disability (STD, LTD)</li> <li>Pet Insurance, Accident Insurance,and Critical Illness Insurance</li> <li>Donation Matching and Volunteer Matching</li> <li>Tuition Assistance Program</li> <li>Employee Assistance Program (EAP)</li> <li>Employee Discounts: Auto Insurance, Student Loan Consolidation Options, Cell Phone Carriers, Vacations, and Restaurants</li> <li>Legal and Identity Theft Protection Plans</li> <li>Wellbeing &amp; Wellness (Gym membership discounts, online wellness program membership)</li> <li>Monthly company breakfasts</li> <li>Standing desks, cold brew on tap, company-sponsored community events, and an A+ office setup</li> </ul><p><em><strong>WordStream is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.</strong></em></p><p><em>Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.</em></p><p></p><p>#LI-MC1</p> Wordstream Boston MA

Associate Customer Success Manager