The Associate Customer Service Representative position is responsible for serving as a member of a food or feed enterprise-wide team of customer service professionals who work closely with our sales team, internal and external supply chain teams, plant operations, finance, and others to deliver a positive customer service experience across product line(s) within Corn Milling North America (CMNA). This role is responsible for executing basic customer service activities including order entry and confirmation; problem resolution; documentation, analysis and reporting; and a limited scale of activities. The individual will develop strong customer and internal relationships to ensure a high level of execution on our customer and/or brand promise. Considered a proficiently skilled administrative worker in the customer service space with straightforward and basic knowledge to use under limited oversight. Responsible for executing a limited scale of customer service activities for a product line.
60% Customer Service Operations: Handles day-to-day execution of basic customer service activities with direct oversight. This includes direct customer communication, order and credit management, customer inventory management, contract management, scheduling and delivery coordination, and complaint resolution. This role will also work with other team members to ensure we meet customer and/or brand expectations utilizing multiple Enterprise Resource Planning (ERP) systems.
15% Customer Service Process Development and Execution: Contribute to team success through involvement with process improvement efforts. Support teams' strategic direction of flawless execution in a customer partnership environment through activities such as capture of non-conformances, monitoring of daily service information, and other customer processes. Requires basic understanding of demand planning, inventory management, and all customer and/or brand requirements.
15% Customer Service Systems/Data Management, Reporting and Analysis: Ensure accurate entry of all order and customer related information to execute flawless service and support standardized reporting for the team. Perform basic analysis and ensure appropriate retention and distribution of information and communication to applicable parties. Areas include inventory management, customer order management, shipment verifications, exception reporting, etc.
10% Customer Interactions/Relationship Management: Support team in resolution of customer non-conformances and complaints. Escalate when more complex issues need to be elevated to next level of support and/or require sales involvement. Ensure applicable level of communication to appropriate parties and perform miscellaneous projects and duties as assigned.
"A strong candidate has been identified for this position. However we will consider all candidates who meet the requirements."
"Relocation assistance will not be provided for this position."
"This position is posted internally as well as externally."
OR associate degree
OR in lieu of degree High School Diploma/GED with minimum 2 years' experience in a customer service, supply chain, sales or business field.
Ability to work extended hours (including weekends and holidays as needed) to support the ongoing needs of a 24/7 operation some roles are scheduled during non-traditional hours.
Microsoft Office Suite experience and proficiency in Word and Excel.
Ability to travel as needed.
Ability to adapt and learn in a changing work environment.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to work independently.
Ability to work in a team environment.
Demonstrated strong problem-solving and analytical skills with ability to act with urgency.
Excellent communication skills both verbal and written.
Bachelor's Degree in Business, Agricultural, Supply Chain, or Transportation and Logistics.
Knowledge of Cargill products, services, customer base and industry in relevant product line(s).
Specific systems related experience in SAP, AS/400, Adage, VOX, Salesforce.com or other ERP systems.