Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Associate Customer Service Representative

Expired Job

Cargill, Inc. Eddyville , IA 52553

Posted 2 months ago

The Associate Customer Service Representative position is responsible for serving as a member of a food or feed enterprise-wide team of customer service professionals who work closely with our sales team, internal and external supply chain teams, plant operations, finance, and others to deliver a positive customer service experience across product line(s) within Corn Milling North America (CMNA). This role is responsible for executing basic customer service activities including order entry and confirmation; problem resolution; documentation, analysis and reporting; and a limited scale of activities. The individual will develop strong customer and internal relationships to ensure a high level of execution on our customer and/or brand promise. Considered a proficiently skilled administrative worker in the customer service space with straightforward and basic knowledge to use under limited oversight. Responsible for executing a limited scale of customer service activities for a product line.

Principal Accountabilities
60% Customer Service Operations: Handles day-to-day execution of basic customer service activities with direct oversight. This includes direct customer communication, order and credit management, customer inventory management, contract management, scheduling and delivery coordination, and complaint resolution. This role will also work with other team members to ensure we meet customer and/or brand expectations utilizing multiple Enterprise Resource Planning (ERP) systems.
15% Customer Service Process Development and Execution: Contribute to team success through involvement with process improvement efforts. Support teams' strategic direction of flawless execution in a customer partnership environment through activities such as capture of non-conformances, monitoring of daily service information, and other customer processes. Requires basic understanding of demand planning, inventory management, and all customer and/or brand requirements.
15% Customer Service Systems/Data Management, Reporting and Analysis: Ensure accurate entry of all order and customer related information to execute flawless service and support standardized reporting for the team. Perform basic analysis and ensure appropriate retention and distribution of information and communication to applicable parties. Areas include inventory management, customer order management, shipment verifications, exception reporting, etc.
10% Customer Interactions/Relationship Management: Support team in resolution of customer non-conformances and complaints. Escalate when more complex issues need to be elevated to next level of support and/or require sales involvement. Ensure applicable level of communication to appropriate parties and perform miscellaneous projects and duties as assigned.

Required Qualifications

  • Pursuing Bachelor's Degree with two years completed OR Associate's Degree Completed

OR High School Diploma/GED with minimum 2 years' experience in a customer service, supply chain, sales or business field.

  • Ability to work extended hours (including weekends and holidays as needed) to support the ongoing needs of a 24/7 operation some roles are scheduled during non-traditional hours.

  • Ability to adapt and learn in a changing work environment.

  • Strong organizational skills and ability to manage multiple priorities in a fast paced environment.

  • Strong attention to detail and accuracy.

  • Microsoft Office Suite experience and proficiency in Word and Excel.

  • Ability to work independently.

  • Ability to work in a team environment.

  • Demonstrated strong problem-solving and analytical skills with ability to act with urgency.

  • Excellent communication skills both verbal and written.

  • Ability to travel as needed.

Preferred Qualifications

  • Bachelor's Degree in Business, Agricultural, Supply Chain, or Transportation and Logistics.

  • Knowledge of Cargill products, services, customer base and industry in relevant product line(s).

  • Specific systems related experience in SAP, AS/400, Adage, VOX, Salesforce.com or other ERP systems.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Process Engineer (Manufacturing Technology Engineer)

Cargill, Inc.

Posted 6 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Position Purpose The Cargill Eddyville location is unique as it provides an exciting opportunity to be a part of a start up business within Cargill. This property houses 2 separate plants: Cargill Starches and Sweeteners and Eddyville Chlor-Alkali. The Process Engineer (Manufacturing Technology Engineer) will be an integral part of the Eddyville Chlor-Alkali plant with the following responsibilities: * Relocation assistance and/or hiring incentives may be available for this position in the discretion of the Company. Principal Accountabilities * Lead and/or support process improvement, R&D, new initiatives, trials, and implementation of concepts. * As a department technical expert, identify ways to optimize and improve department performance and ensure knowledge is transferred not only locally but also throughout the business. * Identify opportunities and perform business case analysis and upfront engineering activities and business case development to address beset practice gaps. * Understand key process measures including costs, chemical usage, energy, yields, and operational standards to ensure they meet standards and are optimized. * Function as the local representative to the business unit Manufacturing Technology(MT) and be a liaison for peers and MT members at other locations. * Create business case development for multiple projects across the area of expertise. * Identify opportunities for technical performance enhancement with respect to Key Performance Indicators (KPI) and best practices at their location as well as development of KPIs and best practices as needed. * Development, analysis, interpretation and utilization of data and information during project inception, and execution are important activities of this job. * Provide leadership, direction for the department, aligned with the achievement of the business plan. * Responsible for department Continuous Improvement and utilization of continuous improvement (CI) tools including statistical analysis, optimization, as well as facilitation of Kaizen events as needed. * Provide leadership, coaching, and mentoring to others. * It is expected that MT engineers achieve Black Belt certification in "5" years. * Provide leadership, coaching, and mentoring to others and any other duties as assigned. Required Qualifications * Bachelor's Degree in Chemical, Mechanical, Biosystems Engineering or other engineering discipline that has a strong foundation in thermodynamics, fluid mechanics, mass/material balance and process design and a minimum of 3 years Engineering and/or operations supervision experience, OR Bachelor's Degree in Technical Discipline and minimum 5 years industrial technical experience. * 1 years' experience with chemical manufacturing * Demonstrated ability to effectively communicate through written, verbal and presentations skills with multiple levels of Cargill and customer organizations. * Demonstrated ability to implement technical solutions and best practices. * Demonstrated ability to influence others and lead initiatives or projects. * Strong organization and time management skills. * Ability to travel up to 10% PreferredQualifications * Minimum 4 years in project engineering, operations supervision, and/or reliability engineer. * 3 years chemical processing * Understanding of basic Reliability concepts. * Experience with project management processes. * Demonstrated competencies in several of the key process unit operations of the department. * Competency in Process Modelling tools. * Basic competencies in food safety, Root Cause Analysis, and risk analysis. * Skilled in Kaizen leader training. * Demonstrated ability to make data-based decisions. * Competent in statistical data analysis. * Process safety management experience Cargill, Inc. Eddyville IA

Associate Customer Service Representative

Expired Job

Cargill, Inc.