Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Associate Customer Care Specialist Bilingual - Raleigh

Expired Job

Duke Energy Corporation Raleigh , NC 27611

Posted 4 months ago

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTE: You will receive an email notification from IBM-Kenexa (support@ibm.com or support@kenexa.com) with a link to the online Duke Energy Customer Care Assessment immediately after applying. You will have three (3) days to complete the Assessment. Timely completion of the Assessment is required in order for you to be further considered for this position. The assessment will be timed.

Position Summary

Are you a positive people person with customer care and/or call center experience? Are you a confident communicator with an upbeat attitude who is fluent in both English and Spanish? Do you enjoy helping people make decisions in a timely, efficient manner and point them in the right direction?

If so, Duke Energy is looking for YOU!

In addition to a starting rate of $16.00/hour and $1.00/hour language premium pay, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!

Your major responsibilities will include:

  • Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions

  • Arriving on time and adhering to your schedule

  • Being an engaged customer advocate

  • Meeting or exceeding performance targets

  • Thinking on your feet and learning in an ever-changing environment

  • Handling your customer's needs with integrity and empathy in one transaction

  • Accurately navigating and maneuvering through multiple computer applications and screens simultaneously

  • Managing your time, recording it accurately and inputting it according to the company's quality standards

  • Actively engaging and participating in training and weekly coaching sessions

  • Working on your own initiative and participating fully as part of a team under the guidance of a coach

  • Adapting to constant change, i.e. program offerings, computer tools, process changes being your best, on purpose, every time

  • Being your best, on purpose, every time

As a successful applicant, you:

  • Have customer service experience

  • Possess a warm, friendly and engaging personality with a confident telephone manner

  • Demonstrate good organizational skills

  • Show a strong sense of responsibility and desire to get things done properly

  • Are self-aware and understand the impact of your own performance and behavior

  • Are highly self-motivated without self-importance

  • Consistently act as a collaborative team player striving for the success of the business

  • Have a passion for serving and are able to demonstrate tenacity and persistence

  • Are motivated by results

  • Communicate clearly and with confidence

  • Thrive when working within deadlines in a fast-paced environment

  • Maintain a positive rapport in challenging situations

  • Present yourself well with a positive, proactive and professional approach

General Job Information:

Starting pay is $16.00 per hour in addition to $1.00/hour language premium pay.

Specialists are generally awarded shifts during an annual schedule bid and will work those shifts for 12 months. However, based upon business need your schedule may change at any time throughout the year. Our Raleigh care center operates Monday-Friday from 7:00am-9:00pm. Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events. Specialists are front-line employees just like our service technicians if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open on holidays, for which you may sign up or be drafted to work during those times.

Training:

Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues. The training will begin on or shortly after your first day of employment and is expected to last 9 weeks. The training classes and schedule will vary according to location and position. During the training period, your consistent and reliable attendance will be required. Your continued employment will be contingent on successful completion of the training program.

Basic/Required Qualifications

  • High School diploma or GED

  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face

  • Must be bilingual - English/Spanish. Bilingual Candidates must be fluent in Spanish and English, must be able to read and translate from English to Spanish.

Desired Qualifications

  • Some college or college degree

  • 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center

  • Experience promoting products and services in a call center environment

  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner

  • Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times

  • Willingness to work in an environment that requires 100% phone-based customer interaction

  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

  • Ability to work a flexible work schedule as described in the General Job Information section

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Sunday, September 16, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Associate Raleigh Area Enterprise Saas (Work From Home)

Clari

Posted 6 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Customer Success Associate - Raleigh Area - Enterprise SaaS Work From Home Role * Only Applicants with direct Salesforce administration experience in a customer facing technical role will be considered.* Leveraging your academic skills, experience in technology, and passion to make customers fanatic about your product, this is an ideal role for someone early in their career looking to focus on the unique blend of business, technology, and customer focus. As an Customer Success Associate based in the Austin area and working remote, you will be responsible, with the help of a Success Manager, to drive business value and adoption of a strategic system that positively impacts sales efficiencies and forecasting process. Starting with the sales organization, we're creating software that people love to use and solving BIG problems for our customers -- leveraging AI to transform the way they make decisions, how they work, and how they grow. Now you can build a product teams will use every day and you will be proud to build. The most successful sales teams run on Clari, from opportunity to close. With Clari's AI platform, sales reps know where to focus, managers can immediately spot risk in pipeline, and execs forecast with confidence. You'll assist and manage customer relationship during the post-sales cycle to help ensure the customer is adopting and leveraging the product based on their business use case. You will work with various different members of the internal team - from sales, to engineering, product management, even our executives - and learning every day how to make our customers successful with our platform. You love working day-to-day with customers and helping to solve their business challenges with technical solutions. You are very comfortable working with many different technical solutions and communicating their value - both internal and external. You are constantly striving to share best practices across the team, improving the tools, processes and knowledge. It's a challenging and enjoyable role, and you'll never be bored. The ideal candidate will possess a strong work ethic and be upbeat, intelligent, well organized, articulate, and excited about working in a fast-paced environment. Since this is a remote position, you consider yourself to be a self-starter with excellent time management skills. You'll be partnered with a Customer Success Manager to mentor and guide you through your journey at Clari. You will provide support to help empower our customers. You are a "people person" looking for a dynamic role where you get to work alongside professionals that share that same passion for customers, then please apply! Responsibilities * Work with existing customers to understand their use cases and provide strategic guidance * Develop & maintain relationships with key customer champions * Proactively engage clients to drive product adoption and optimal product experiences * Train project stakeholders on implemented functionality * Document and communicate findings from customer interactions * Ensure the customer will be a positive reference to other customers/prospects * Develop and maintain product expertise, including best practices to provide value to customers * Author and maintain internal and external product knowledge base articles * Build strong cross-functional relationships, working with Product Management, Engineering, QA, and Sales * Share your product expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap * Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent * Assist in analyzing and drafting contracts for current customers Qualifications * 4 year BS degree required - Management Information Systems, Business, or Math preferred * 0-3 years of experience in a technically oriented, post-sales, customer-facing role: Solutions Consultant, Implementation Consultant, Success Manager, Technical Support, etc. * Experience in working with cross-functional teams to achieve customer initiatives * SFDC knowledge a plus * Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively * Unique balance of technical and business skills * Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented * Ability to prioritize, multi-task, manage time, and perform effectively while working remote * Skilled at problem-solving, decision making, impact analysis, negotiations, and ability to navigate challenging situations in a professional manner * Strong analytical skills, coupled with the ability to think "outside-the-box" * Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations * Experience with training sales organizations and driving change management in an organization is preferred * Ability to travel to customer locations and sales events (less than 10%) * Proficient with a Mac * Database query knowledge is a plus * Programming skills are a plus Why Clari? Clari is a fun and fast-growing Silicon Valley company. We were named as a 2017 Bay Area top workplace for the third consecutive year. Clari grew 3x in 2017 and was recognized as Gartner Cool Vendor in Gartner's 2017 Tech Go-to-Market category and named in G2 Crowd's Top 100 Software companies, Top 50 Mid-Market companies and Top 25 Silicon Valley companies. Here's why Clari may be the perfect next step for you. 1. Culture: promoting personal growth, independence, and teamwork. 2. Executive team: a savvy team on their third company with deep market experience. 3. Customers: leading companies that run their business on Clari. 4. Investors: top VCs Sequoia, Bain Capital, Tenaya Capital, and Northgate that make up our superb and supportive board. Our team is made up of veteran entrepreneurs, brilliant engineers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger. What's left to add? You. For more than 5 years now, we've been delivering results and transforming the way our customers sell, forecast, and close. Industry leading companies like Box, Juniper Networks, Symantec, Okta, Palo Alto Networks, and Hewlett Packard Enterprise use Clari in every 1:1, QBR and forecast call armed with AI-driven visibility and predictive insights that boost rep productivity, improve pipeline health, and increase forecast accuracy. There's a huge opportunity ahead of us, and we're about to blast off. Want a seat on the rocket? Let's talk about whether Clari is the next logical next step for you. Clari Raleigh NC

Associate Customer Care Specialist Bilingual - Raleigh

Expired Job

Duke Energy Corporation