Amica Mutual Insurance Tampa , FL 33602
Posted 2 weeks ago
Customer Care Representative
Tampa Regional Office
3109 W. Dr. Martin Luther King Jr. Blvd, Tampa, FL 33607
Your future is our business.
Our Tampa, FL branch is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
Responsibilities
Conduct professional telephone conversations to service existing accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Work well with others in a team setting
Gain customer trust and respect by establishing and maintaining effective relationships
Meet production goals, as shown through policies written and Amica Life referral
Salary and Hours
Our starting annual salary range is $39,000 ($20.00/hr.) - $47,405 ($24.31/hr.) based on level of experience and applicable licenses within the Property and Casualty Industry. The 37.5-hour schedule will be Monday through Friday between the core hours of 8 AM and 5 PM, with the potential to work holidays and a few Saturdays per year.
Work from home may be available up to two days a week once trained to work independently.
Qualifications
High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
Paid vacation, holidays and sick day
Competitive salaries and exceptional benefits
Generous leave programs, including paid parental bonding leave
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Student Loan Repayment and Tuition Reimbursement programs
Fitness and wellness reimbursement
Generous retirement benefits
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
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Amica Mutual Insurance