Associate Curation & Delivery Manager

Retail Data LLC Glen Allen , VA 23058

Posted 6 months ago

About Our Company

Building on 30 years of experience as a pricing intelligence pioneer, RetailData equips retailers to win consumers and drive growth. We fuel retailer strategy and systems with timely and accurate data insight and unparalleled pricing expertise. Our clients benefit from omni-channel, normalized, and actionable pricing intelligence at massive scale. Our pricing intelligence informs decision-making and on-target pricing strategy to maximize business impact.

About the Job

We are currently looking for an Associate Curation & Delivery Manager in Glen Allen, VA. The position is responsible for ensuring all client needs are met by utilizing excellent, in-depth knowledge of company products as well as team members within the Data Curation & Delivery Department. The schedules for this position will be Sunday-Thursday 8:00 a.m.-5:00 p.m. and Saturday-Wednesday 8:00 a.m.-5:00 p.m.

This position offers:

  • Medical, Dental, and Vision Coverage

  • Voluntary Short Term and Long Term Disability

  • Life Insurance

  • 401K (after 750 hours and 6 months of service)

  • Employee Stock Purchase Program (after 1 year of service)

  • Flexible Spending (FSA) Program

  • Paid Time Off

  • Paid Holidays

  • Employee Assistance Program (EAP)

Essential Functions

  • Ensures superior client satisfaction by developing strong working relationships with client contacts.

  • Presents products and services offered by RetailData to clients based on their specific needs.

  • Manages 2 -- 4% of the business defined by key metrics (Number of Jobs, Number of Items, and Revenue).

  • Manages clients that are stable maintenance accounts, and or no recent history of customer service issues.

  • Optimizes schedule on behalf of client by determining optimal store selection, audit type, collection methodology and frequency.

  • Maintains high level of communication with client contacts and establishes working relationships with key decision makers; maintenance of client relationships.

  • Ensures that metric goals are met or exceeded, to include on-time delivery, accuracy and completeness of data.

  • Maintains the integrity of client data required to meet client deliverables.

  • Up-sells clients with incremental auditing, new services and special audits.

  • Validates files submitted by the field before delivery to the client (download, apply, correct, purge, reapply).

  • Extracts client-customized files from internal database.

  • Maintains competitive pricing information (downloading client information) via tape, e-mail or hardcopy.

  • Creates schedule template for customized special, weekly, monthly, quarterly and/or yearly audits.

  • Approves invoices and ensures billing accuracy for all completed jobs.

  • Creates subsets/bar codes when necessary and ensures list optimization.

  • Reviews Quality of Work including match rates and data metrics on all jobs.

  • Sets up job numbers/chain/zones.

  • Other duties as assigned.

Qualifications

This position requires a Bachelor's degree in Business or related field; and a minimum of 1 years of account management experience; or equivalent combination of education and experience.

To complete an application, please visit our website at http://www.retaildatallc.com/careers. No phone calls or agencies please.

EOE


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Associate Curation & Delivery Manager

Retail Data LLC