Associate Consulting Engineer - Managed Services Monitoring

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals and pursue certifications incorporated into the program.

By joining our team, you will be partnered with industry leading Engineers, Consultants, Technical Architects, and Solution Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners.

What you will do:

• Take your collaboration to the next level by partnering with technical and business staff of customers following project implementation, leading towards more complex future engagements.

• Engage in and improve the lifecycle of monitoring and observability tools, monitoring product development and automation; from solution design, deployment, operation, and continual improvement.

• Take your collaboration to the next level by partnering with technical and business staff of customers following troubleshooting, design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.

• Pre-Sales - listen and observe sales activities, understand the customer needs, and ask appropriate questions. Provide in-depth technical expertise on specific platforms and applications supporting solution architecture.

• Planning - participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating scope, and tactical project requirements.

• Design - read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing.

• Implementation - perform assigned engagement activities as directed. Troubleshoot, break-fix tickets, complete service requests, and complete device software updates. This may include configuration implementation, patching, or other activities.

• Operations - Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify and recommend support process improvements. Contribute to team forums and provide feedback/questions to stimulate discussion, intellectual capital and continuous process improvement.

• Consulting - work with customers to understand their business needs and drivers.

What we expect of you:

• One of the following degrees and/or relevant experience:

• 3+ years relevant practical experience in system administration or software development or;

• BA/BS including concentration in; Information Technology, Computer Science, Cyber Security, or related discipline plus 1 year of relevant practical experience in system administration or software development or;

• Associate degree in Information Technology, Computer Science, Cyber Security, or related discipline plus 2 years of relevant practical experience in system administration or software development

• Ability to work select weekends and/or after hours when business needs arise

• Ability to travel up to 10%

• Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.

• Valid U.S. driver's license

• Physically able to lift up to 50 lbs. of equipment.

• Experience with ServiceNow implementation/development, ScienceLogic, and/or Dynatrace is a plus

• Experience with cloud technology (AWS, Azure, GCP) is a plus

• Experience with Infrastructure-as-code (Ansible, Terraform) is a plus

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is building teams that are growing service offerings to our customers. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders to collaborate and master with. Hone your learning by partnering with skilled engineers that value your ideas and perspectives. The program is a meaningful, industry-leading training program for people who have real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into an Engineer Consultant on CDW's services team where you will continue to accelerate your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/