Job Description: (Posting).
JD for EXIS IPMandatory skills. (A and B)A. Windows OS (2008, 2012 and 2016 server).1.
Very good operational knowledge of the following aspects of Windows server components and troubleshooting skills. WDS DFS IAS File Server DFS Distribution Print Server2. Good Understanding of other Windows Infrastructure components (AD, DNS, DHCP , Sites, OUs and GPOs)3.
Good understanding of SCCM components (Primary, Secondary, DP etc.)4. Good understandings of best practices on Windows Server security.5. Knowledge about Windows server migration process.6.
Awareness about NAS devices, Antivirus and Backup solutions.7. Basic awareness of SOE standard.8. Should be able to write small scripts in VB Script and or PowerShell. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
HCL Technologies Ltd.