Associate Consultant

HCL Technologies Ltd. Champaign , IL 61822

Posted 2 months ago

Job Description: (Posting).

Job Functions & Responsibilities:
The Service Delivery Manager is a senior level position with accountability across all aspects of the customer delivery with sizable revenue.

The SDM will report to the Service Delivery Director and will be expected to work closely with his offshore counter-parts to manage and drive transition of infrastructure management activities into a remote model, and provide oversight over all aspects of quality and service levels. Specific responsibilities include; Build and manage the various on-site/ off-site teams and direct all related People/ Process and Technology competencies Lead in the technology selection and organizational build-up efforts. Formalize internal process to ramp-up expertise of resources in the offshore centers.

Desired Profile Maximum of 8-12 yrs of experience out of which at least 5+ years of IT Operations and Management at management level. Exposure and experience in Managing experts/ technology in the area of: o Unix and Windows OSs / Networks / Databases / Storage / Servers / / Security / Messaging (Exchange/Notes) Experience in IT Outsourcing programs and global delivery models ( onsite / offshore model ) (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Consultant

At&T

Posted 7 days ago

VIEW JOBS 4/14/2021 12:00:00 AM 2021-07-13T00:00 Do you like helping people? Do you have a strong desire to connect people with each other thru technology and entertainment? You may have what it takes to join our team. As a Retail Sales Consultant, you'll be the face of AT&T, providing personalized interactions with our customers. You'll deliver excellent customer service while being courteous and knowledgeable of the full suite of AT&T products and services. Being courteous takes on new meaning in today's environment - it is more than just service with a smile. It is creating a meaningful connection between each customer and our brand. Your ability to provide an effortless experience will be rewarded as you work to meet key objectives and sales goals. Every day will provide a new set of opportunities, so you'll need to be flexible and open to change. Depending on your location, you may assist with curbside delivery, online orders or even prospecting efforts to attain new customers. You'll also assist with maintaining store inventory, basic sanitizing procedures and the merchandising of products. While prior retail or customer-facing sales experience is a plus, we'll provide training to bring you up to speed! Sharing your knowledge with our growing customer base comes with many rewards. Start with the paycheck - base plus commission. Our current full-time Retail Sales Consultants earn an average of $44,792 in total compensation in the first year when successfully meeting or exceeding sales goals. Our top sellers earn an average of $55,965 per year. You'll also gain an amazing benefits package, including: * Virtual or in-person employee orientation & ongoing paid training * Exciting career paths * Supportive team environment * Employer-provided mobile device * Medical/dental coverage * 401(k) plan * Tuition reimbursement * Paid time off Not to mention some pretty cool perks, like: * One of our latest devices and a service plan. Using our technology, gain first-hand expertise to share with our customers. * Discounts on accessories and additional AT&T products and services. That means you always have access to the coolest gadgets around. * A spring and fall fund to spend on a wide range of Team Color apparel. You'll receive a welcome kit of fun gear to get you started (including two shirts), as well as any required personal protective equipment (PPE). At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws You may be invited to complete an interview by recording a video, so make sure to watch your email for updates. Apply now! Job ID 2121152 Date posted 04/14/2021 At&T Champaign IL

Associate Consultant

HCL Technologies Ltd.