Associate Consultant

Job Description (Posting).

Key ResponsibilitiesApplication Monitoring Proactively monitor application stability using Splunk and New Relic. Set up alerting and automated responses to minimize downtime.

Perform root cause analysis and manage incidents for issue resolution. Monitor system performance, identify bottlenecks, and collaborate on optimizations.User Support Assist users with UI-related issues and provide effective resolutions. Create and maintain user-friendly documentation for self-service support.

Develop and maintain incident response procedures for rapid issue resolution. Enhance troubleshooting tools and processes for improved efficiency. Be proficient in the web application's user interface for user support.

Diagnose and resolve complex technical issues affecting the web application.Collaboration with Scrum Team Collaborate with UI/UX designers and developers to enhance the user experience. Actively participate in Scrum team activities, including stand-ups and sprint planning. Ensure seamless integration of reliability and performance enhancements into development.

Collaborate with the team to prioritize and track defect and improvement request progress.Product Continuous Improvement Maintain open communication with the Product Owner for product alignment. Ensure SRE tasks align with the product's strategic goals. Participate in backlog refinement meetings to prioritize SRE-related work items.

Suggest UI improvements based on user feedback and usage patterns. Identify, document, and communicate defects and improvement opportunities.Key Skills And Experience Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes). Knowledge in GCP and New Relic other similar cloud technologies Possess strong API knowledge, ensuring availability and reliability. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.