Associate Community Moderator And Technical Writer

Pega (Pegasystems Inc.) , CT

Posted 3 weeks ago

Meet Our Team:

The Knowledge Management Team is a group of passionate individuals with a growth mindset who collaborate cross-functionally to deliver best-in-class content and achieve information effectiveness. Our team is obsessed with quality technical documentation, videos and forum discussions aimed at internal Pega employees as well as clients and partners across the globe.

Picture Yourself at Pega:

In this role, you will work with a team to moderate our client forum, as well as write technical documentation to aid our clients and promote self-service.

In Pegasystems Knowledge Management, you will have a plethora of opportunities to not only utilize your skills but also learn more and do more! Build for Change is our motto and is loved and adopted by all at Pega.

What You'll Do at Pega:

In the Knowledge Management team, you will have the opportunity to work with some of the most dynamic personalities across the globe. Your core responsibilities are the following:

  • Forum moderation- Help clients find solutions faster, and make sure that Pega engineers can answer client questions; maintain a safe and fun environment for our clients

  • Content moderation- Review and moderate client-generated content and user profiles

  • Collaboration- Coordinate with stakeholders in other parts of the organization (documentation, training, services, solution consulting, other managers), to ensure the effectiveness of the Community Forum

  • Documentation- Help write technical and process documentation; contribute to internal documentation initiatives

Who You Are:

You are a collaborative individual and an excellent communicator. You love helping clients get answers through troubleshooting documentation and forum moderation. You are a technical writer, a self-starter who has the desier to consistently learn, grow and challenge the status quo.

  • Highly collaborative, good social skills

  • Knowledge of customer service principles

  • Comfortable explaining technical concepts

  • Enjoys working under time pressure

  • Empathetic and passionate about your projects and users of them

  • Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment

  • An effective communicator who is organized, articulate, confident and polished in front of decision makers

What You've Accomplished:

  • College/University graduate with Business Writing, English, or a Liberal Arts degree

  • Experience working as a technical writer, editor, or content developer for troubleshooting documentation

  • Experience managing content projects, through collaboration with teams across the globe

  • Excellent written and oral communication skills

  • Ability to translate complex concepts into concrete actions.

  • Ability to multi-task in a dynamic environment

  • Experience driving complex projects independently

  • Ability to provide creative solutions to difficult problems

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 15462

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Associate Community Moderator And Technical Writer

Pega (Pegasystems Inc.)