Associate Community Manager
As a Starbucks Associate Community Manager, you will be the voice behind the Starbucks Brand across a variety of social platforms, specifically engaging with and building audiences around our social impact programs. This requires not only strong communication skills but a passion for driving best-in-class experiences that increases engagement and advocacy opportunities. This includes highlighting trends, surprising and delighting our community and quickly highlighting important mentions and possible brand reputation topics.
Ideal candidates will have a demonstrated history of thoughtfully managing communities across multiple platforms. This is an opportunity to be an integral part of a cross-functional team that is innovating in our approach to digital communications, connections and engagement. This role requires strong communication and organization skills, and your depth of platform knowledge and proven ability to drive meaningful connections with your communities that fuels growth, high engagement and positive sentiment will set you apart from the field.
Leveraging Your Previous Experience, We Will Enable You To
Work closely with strategic planners, content creators and internal stakeholders on social media strategy and editorial calendar development
Support content development providing a customer-first, social perspective on the work
Curate relevant, social impact content from internal and external sources and share across appropriate social channels
Posting approved content to social channels: maintain a consistent voice aligned with branding and target audience
Engage, spark discussions, surprise and delight customers across social channels
Develop community management moderation guides and engagement tactics
Monitor conversations across social media and address in real-time through engagement, escalation, or documentation
Provide insights on trending topics, community needs, and interests of target audience across social media, adjusting content and messaging accordingly
Partner closely with customer service, marketing, public affairs and program owners on engagement tactics as needed
Generate insight into community performance and provide recommendations for improvement
We'd Love To Hear From People With
2-3 years of large brand level social media experience
Strong knowledge of social platform capabilities and online engagement tools
Tactical mastery of building community, interacting with consumer audiences
Passion for social impact programs
Knowledge and expertise with the military community and/or sustainability programs
Energized by working in a fast-paced organization
Excellent communication, organizational, time and self-management skills. Consistent and strong collaborator across teams
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.