Powerschool Roanoke , VA 24001
Posted 4 weeks ago
Overview
PowerSchool is one of the fastest growing education technology companies, with more than 18 million users across the world. We are giving educators all the tools they need to more easily personalize education and improve student outcomes, but in a way that works easily with their current systems and teaching approach. We've evolved the traditional learning management system into an education cloud: a platform that connects the people, content, and systems that fuel education.Working at PowerSchool offers you a chance to help solve the most important challenges in education in an environment that's fun, collaborative and innovative. We are looking for smart, creative individuals who are passionate about education and aren't afraid to show it.
Responsibilities
This position, under the general direction of the Manager, Cloud Operations, will be responsible for supporting hosted customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, systems administration, and database administration for the SaaS server technologies used in the public and private cloud environment. Work includes installation and configuration, monitoring, and maintenance of application servers, database servers and networks to meet user needs and maximize system performance, availability, and security of all hosted systems. Ideal candidate will have at least 3-10 years' experience.
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform daily system administration tasks to verify that all systems are up and running
Installation and configuration of software in virtualized environments to ensure high availability
Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness
Operate and maintain orchestration routines in production
Complete periodic updates and software version upgrades
Install and configure new customer environments as needed
Execute as a member of a team following a well-defined Agile SDLC
Execute any SDLC tasks including requirements definition, design, development, peer review, testing, documentation, release, deployment, operations, maintenance
Support and deploy enterprise network standards for partner integration and public cloud infrastructure
Design and implementation of monitoring solutions for network, Databases, virtual machines and PaaS
Maintain network documentation, including maintaining network matrix, backup configurations, and network diagrams
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
Troubleshoot application performance issues and engage Help Desk or IT Support as needed to identify and resolve the issues
Performs database monitoring and troubleshoots database performance issues
Uses customer management system to provide status on open customer issues and properly verifies when an issue can be closed
Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Able to communicate effectively and work as a team member to manage all hosted systems used within the environment
Other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:
Bachelor's degree in Computer Science, Information Systems or equivalent degree preferred.
The ideal person needs to be motivated and willing to learn
Knowledge of Citrix, VMware, and SQL Server; demonstrable proficiency or professional experience in same preferred
Knowledge of configuration management and orchestration technologies such as Chef, Ansible
Experience administering and understanding of DNS public and private
Optionally VMware, Active Directory, Windows Architecture a plus
Designing, implementing and supporting Remote Access VPN, VPNs and Site to Site VPNs
Salt, Cloud Formation, Terraform, PowerShell or comparable, demonstrable proficiency or professional experience in same preferred
Proficiency in Python programming language is a plus
Proficiency in Linux administration is a plus
Ability to handle a heavy workload with multiple projects and frequent interruptions
Ability to work in a changing, dynamic environment
Strong written and verbal communication skills
Compensation & Benefits
PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)Flexible Spending Accounts and Health Savings AccountsShort-Term Disability and Long-Term DisabilityComprehensive 401(k) plan
Generous Parental LeaveUnrestricted paid time off (known as Discretionary Time Off - DTO) Paid Community and Volunteer Time Off (VTO)Wellness Program, including ClassPass& Employee Assistance ProgramTuition ReimbursementOptional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $57,000 - $71,750. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.
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