Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Associate Client Support Manager

Expired Job

Rally Health Chicago , IL 60290

Posted 3 months ago

Rally Health is all about putting health in the hands of the individual. Its our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.
Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, We are a company that continuously innovates.
It cannot end. It has to be in everything we do, which means that some of the things were going to do are not going to work and thats okay. Were not trying to build something that is churn and burn.
Were building something that follows consumers over their lifetime.
You will be responsible for owning the day-to-day service delivery for Rally clients and partners. The Rally Client Support Manager acts as an outward facing resource, but also works closely with internal teams on customer issue resolution, operations support, and generalized platform troubleshooting and Q&A, while also capturing and providing product and service feedback into Rallys Voice of the Customer program.
Responsibilities:
Day-to-day service delivery for Rally partners and clients
Ownership of end-to-end customer issue resolution; including any associated client communication
Partners with cross-functional Rally teams to quickly address client needs
Nurtures deep understanding of Rally platform in order to quickly triage and identify systemic issues and respond appropriately
Exhibits strong written and verbal communication skills

Qualifications:
5+ years client management or related experience
Strong analytical skills with a focus on requirements interpretation
Business minded with strong client engagement skills
BS/BA degree in related field or healthcare preferred
SaaS experience strongly preferred
Tableau and Salesforce experience preferred but not required
Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.
Rally Health is committed to ensuring that its workforce reflects Americas diverse population.
Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.
Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition ().
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Support Manager Project Manager Legacy Software

CTG

Posted 5 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 CTG is seeking to hire a Client Support Manager to support our client's Legacy Software initiatives. Applicant must be local to Chicago, Illinois for this 2 year project. Start as soon as possible. Duties will include but are not limited to: Delivers and supervises consulting services to clients to help them achieve IT-related solutions to business goals. Provides engagement delivery oversight as determined by the specific engagement configuration and as defined in the pricing model. Works effectively with others to develop, deploy and maintain new service offerings and methodologies, and enhance existing offerings through tool refinement. Works closely with recruiting to identify and attract qualified candidates to join the solution group. Qualifications: Bachelor's degree preferred Working knowledge of all cross-specialty service lines Expertise in managing Cerner support resources preferred Expertise in consulting process and in any tools required for consulting services Expertise in negotiation skills Expertise in project management Expertise in developing and delivering client proposals Minimum of 7 years of experience in a healthcare consulting practice or minimum of 15 years of experience in a technology, industry, or application with a focus on business/technology alignment Responsibilities: Company – Driving Business and Generating Revenue * Develops and manages client relationships at the leadership level to encourage client retention and generation of new business * Understands the CTG service offerings and is able to articulate these service offerings to team and client * Supports the development of capabilities and assets, including solutions so CTG can leverage tools and best practices to address client issues * Assists with the creation and delivery of presentations and webinars; external, industry venues, and/of client presentations * Ensures captures of best practices and lessons learned, and engagement deliverables to CTG knowledge bases * Participates in the development of engagement proposals and sales presentations * Ensures capture of engagement deliverables and lessons learned to CTG knowledge bases * Complies with the CTG processes and methodologies Customer – Improve Client Satisfaction, Protect and Grow the Base: * Acts as key contact point for client in multiple or large, complex engagements that cross solutions * Manages engagement execution, including financial, technical and quality aspects of a diverse large scale and/or complex engagement with project teams * Creates solutions to the client's complex business and technical issues * Delivers multiple projects on-time and within budget including delivery of high quality deliverables that meet the client expectations. Anticipates and manages project risks. * Participates in developing engagement objectives and take a lead role in communicating engagement objectives internally and to the client * Thinks through and recommends practical solutions when raising an issue * Develops customer relationships and become 'trusted advisor' to project team * Teaches others how to approach a task and add value * Drives activities to ensure value is added and/or requirements met * Adapts CTG methods and best practices to meet client needs * Communicates clearly and concisely, using appropriate level of detail, terminology and style * Demonstrates efforts to help ensure delivery quality for multiple project teams Colleague –People Developer: * Mentors assigned associates and provides developmental feedback * Assigns responsibilities to effectively take advantage of team members skills and address development needs * Resolves employee issues, concerns, and conflicts; escalates to leadership appropriately * Leads by example, proving a role model for team members * Assists with the transition of new hires and on-boarding to new team members to projects * Provides consulting and project management advice to other consultants * Leads employee goal setting, provides performance feedback and evaluates developmental needs * Recognizes and rewards accomplishments * Completes employee appraisals for all direct reports on an annual basis, if applicable Career: * Proactively manages own staffing and career to develop self and support CTG goals * Participates in local associations relevant to CTG services * Develop skills and knowledge in new solutions or across service lines Apply today! Contact LaShonda Steward: lashonda.steward@ctg.com CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India. CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011). CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. CTG Chicago IL

Associate Client Support Manager

Expired Job

Rally Health