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Associate Client Support Manager
Chicago , IL 60290
Posted 3 months ago
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Rally Health is all about putting health in the hands of the individual. Its our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.
Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, We are a company that continuously innovates.
It cannot end. It has to be in everything we do, which means that some of the things were going to do are not going to work and thats okay. Were not trying to build something that is churn and burn.
Were building something that follows consumers over their lifetime.
You will be responsible for owning the day-to-day service delivery for Rally clients and partners. The Rally Client Support Manager acts as an outward facing resource, but also works closely with internal teams on customer issue resolution, operations support, and generalized platform troubleshooting and Q&A, while also capturing and providing product and service feedback into Rallys Voice of the Customer program.
Day-to-day service delivery for Rally partners and clients
Ownership of end-to-end customer issue resolution; including any associated client communication
Partners with cross-functional Rally teams to quickly address client needs
Nurtures deep understanding of Rally platform in order to quickly triage and identify systemic issues and respond appropriately
Exhibits strong written and verbal communication skills
5+ years client management or related experience
Strong analytical skills with a focus on requirements interpretation
Business minded with strong client engagement skills
BS/BA degree in related field or healthcare preferred
SaaS experience strongly preferred
Tableau and Salesforce experience preferred but not required
Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.
Rally Health is committed to ensuring that its workforce reflects Americas diverse population.
Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.
Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition ().
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.