Associate Client Support Consultant

ADP Elk Grove Village , IL 60009

Posted 3 weeks ago

ADP is hiring an Associate Client Support Consultant.

  • Do you love people and thrive in a fast-paced, collaborative environment?
  • Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
  • Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, then you might be just the person we're looking for. #HelloWork

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

As an Associate Client Support Consultant, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.

WHAT YOU'LL DO:

Be the Go-To Person and Trusted Advisor

  • Serve as a consultant in servicing ADP's products/technologies.

  • Use breadth of expertise to support ADP's clients. Solve client problems taking a broad perspective to identify solutions.

  • Work to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director.

Be a Networker and Relationship Builder

  • Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions and help build a client's understanding of our product's value, exceeding clients' expectations in all of your interactions.

  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Required Qualifications

  • At least 1 year in a customer service environment.

  • Bachelor's Degree or its equivalent in education and experience.

  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.

Preferred Qualifications

  • Proven ability to produce positive results.

  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.

  • Strong client relationship-building skills.

  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.

  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.

  • The ability to learn and apply basic concepts in new situations.

  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.

  • Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner.

  • Proficiency in the latest web technologies and working knowledge of various operating systems.

  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions.

  • Good knowledge of industry tools.

  • Excellent analytical and time management skills.

  • Excellent Communication skills both verbal and written.

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.

  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.

  • You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.

  • You can become a certified "smarty-pants." Ongoing training and development opportunities for even the most insatiable learner.

  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

Does this sound like you? Then, what are you waiting for? Apply now!

Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by DiversityInc as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, ADP's leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Proven ability to produce positive results

  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required

  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization

  • Strong client relationship building skills

  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment

  • The ability to learn and apply basic concepts in new situations

  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner

  • Proficiency in the latest web technologies and working knowledge of various operating systems

  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions

  • Good knowledge of industry tools

  • Excellent analytical and time management skills

  • Excellent Communication skills both verbal and written

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Team Manager I SBS

ADP

Posted 1 week ago

VIEW JOBS 1/9/2019 12:00:00 AM 2019-04-09T00:00 Related Searches: Leadership, Management, Talent Development, Performance Management, Stakeholder Management, Resume, Interview, Job Description, Position, Jobs, Work, Supervisor, Middle Management, Middle Manager, Leader Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring a Team Manager. In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: * Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals * Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team * Function as a consultant and business partner to other groups within ADP * Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed * Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods * Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director * Manage escalated issues and provide direction. * Collaborate with peers to establish best practices * Analyze team statistics and prepare reports for the Director * Evaluate associates on performance and complete annual performance appraisals. * Work in collaboration with associate to establish Individual Development Plans. * Develop and administer corrective action and performance improvement plans. * Hire/Fire authority in conjunction with Human Resources. * May have budgetary responsibility. * May have oversight of Workforce Management to include scheduling, and succession planning. * Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units QUALIFICATIONS REQUIRED: * Bachelor's degree * At least 5 years of experience * At least 3 years of people leadership experience PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * MBA or advanced degree * Ability to communicate effectively to all levels of internal and external contacts verbally and in writing * Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions * Ability to work and thrive in a team environment, focused on achieving results * Ability to maintain cooperative working relationships with all levels of management * Ability to assess team members' performance and provide motivational support * Ability to work both independently and as part of a team * Strong client relationship building skills * Ability to recognize basic procedural issues as they arise and escalate to the appropriate level * Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations * Proficient in the latest web technologies and working knowledge of various operating systems * Proficient using Microsoft Office CPP or FPC certification * Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures * Prior leadership training Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ADP Elk Grove Village IL

Associate Client Support Consultant

ADP