TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
The Client Success Associate supports clients with their utilization of our HR products and services, including payroll and benefits administration, HRIS, and cloud products. The Sr. Client Success Associate will interface with clients at all levels of management including senior executives to ensure success in their business processes related to HR, payroll and benefits. The Sr. Client Success Associate will employ expertise in systems and reporting to offer value to clients by assisting them with becoming more efficient through the utilization of our technology. In addition, the Client Success Associate will work often with cross-functional teams to focus on enhancing the customer experience.
Work to resolve general client issues related to HR, payroll, benefits, reporting and our HRIS system.
Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services.
Deliver excellent core standard services to clients.
Conduct new client on-boarding process, as necessary; provide support and compliance guidance for basic set-up questions regarding payroll and benefits.
Consistently deliver excellent account/relationship management and customer service.
Deliver dependable, accurate, appropriate, timely, and easy-to-use value-added solutions to meet clients' needs.
Manage open cases to ensure problem resolution in shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date.
Handle call overflow as needed.
Responsible for taking initiative and action towards professional development.
Responsible for managing a book of clients, primarily with 6-19 employees each.
Responsible for contributing to high client retention.
Other projects and responsibilities may be added at the manager's discretion.
JOB REQUIREMENTS AND QUALIFICATIONS
Education: College degree preferred or minimum of 5 years of Payroll and HR experience.
Training Requirements (licenses, programs, or certificates):
Other Knowledge, Skills and Abilities:
Top notch customer service skills.
Knowledge in payroll, benefits and compliance management.
Strong verbal and written communication skills.
Ability to independently resolve issues.
Ability to link business need to human capital programs and operational services.
Knowledge of and ability to explain and provide guidance on clients' payroll, benefits, reporting and best practices in HR operations.
Knowledge and strong understanding of TriNet's practices, policies, processes, systems capabilities and limitations.
Ability to gain the cooperation of others in pursuit of company goals.
Experience with Microsoft Office.
Work Environment/Other Info
Little to no travel required.
Work in clean, pleasant, and comfortable office setting
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation.