Associate, Client Services

Corelogic Austin , TX 78719

Posted 2 months ago

Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

  • Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues.

  • Investigates, analyzes, coordinates and tracks moderately complex customer issues.

  • Conducts research as needed.

  • Escalates issues for action as appropriate to more senior or specialized staff for immediate action.

  • Creates and maintains logs, reports, records and files.

  • Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.

  • May interface with offshore call center to answer questions on process or specialized situations.

  • May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.

  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

  • Performs other duties as assigned, such as special projects.

Job Qualifications:

  • High school diploma or equivalent

  • Typically requires 2+ years related experience (college education may count for related experience)

  • Requires general knowledge of the organization, products and customer service activities

  • Proficient MS Office skills

  • Good verbal and written communication skills

  • Good customer service skills

  • Basic math skills

  • Ability to work under pressure and remain flexible to changing schedules and demands

  • Ability to understand, respond and resolve a wide range of customer issues

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.

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Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

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Associate, Client Services