Associate, Client Processing Representative II

Associate, Client Processing Representative

Bring your ideas. Make history.

BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about.

We're seeking a future team member in the role of Associate, Client Processing Representative to join our Issuer Services Operations team. This role is located in Pittsburgh, PA - Hybrid Basis.

In this role, you'll make an impact in the following ways:

• Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.

• Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.

• Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.

• Provides support to business and technology managers.

• Handles complex client inquiries and requests.

• Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records.

• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.

• Trains staff in technical tools and skills as well as specific internal or external client support activities to maximize their contribution to the team and ensure compliance with company policies and industry regulations.

To be successful in this role, we're seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required.

• Bachelors degree preferred. 

• 3 - 5 years of total work experience preferred.

At BNY, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion

• Bloomberg's Gender Equality Index (GEI)

• Best Places to Work for Disability Inclusion, Disability: IN - 100% score 

• 100 Best Workplaces for Innovators, Fast Company

• Human Rights Campaign Foundation, 100% score Corporate Equality Index

• CDP's Climate Change 'A List'

Our Benefits:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.