The Associate Client Advisor provides exceptional and legendary client support through phone calls, emails, chats in various Dude Solutions products. The Associate Client Advisor will work towards achieving expert knowledge on all of the products we offer in order to provide excellent support to all of our clients.
This position is located at our Poulsbo, WA office.
What you'll be doing:
Provide front line reactive support via phone, email and chat support.
Provide web and teleconferences to train clients.
Ensure that all cases are properly documented and supported.
Actively participate in team meetings.
Communicate product issues with development and work on a resolution.
On-Boarding actively learning new products and best practices.
Gain industry knowledge through books and case studies.
What you need:
4 year BS/BA degree
3+ years customer service experience.
Basic understanding of the internet and web browsers such as Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and enthusiasm.
Demonstrates a strong work ethic and personal integrity.
Demonstrates +1 customer service mentality.
Works well in team environment and interacts well with all levels of the organization.
Proven ability to develop and maintain strong client relationships.
Takes initiative for self-development and exhibits patience in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates ability to think analytically to identify issues as well as solutions to problems.
Be The Dude
There's no one kind of Dude. We are always looking for people that bring new perspectives and life experiences to our team. It's the diversity of those people and their ideas that inspire innovation that runs through everything we do. At the core of our unique culture are our people so we expect our candidates to have all the "right stuff". If you are a big thinker, have a passion for technology and great people, embrace creativity, and are genuine in both words and actions, then get ready to do something incredible.