Associate, Client & Account Administration

Our Company

Oaktree is a leader among global investment managers specializing in alternative investments, with $192 billion in assets under management as of March 31, 2024. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1,200 employees and offices in 22 cities worldwide.

We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

For additional information please visit our website at www.oaktreecapital.com

Responsibilities

The Client Services department is responsible for delivering excellence in service to Oaktree investors globally on behalf of our products, strategies and Oaktree operations. The client services professional will interact directly with clients and coordinate with Oaktree's Client Services and Marketing representatives and all Oaktree departments, including Product Management, Diligence Services, Legal, Compliance, Accounting and Tax to lead and direct client services throughout the firm.

Responsibilities include:

• Serve as the first point of client contact for inquiries about their Oaktree investments for US-based clients with the goal of enhancing client relationships with Oaktree.

• Receive, evaluate and lead investor requests through to resolution;

• Be the primary owner of operational and administrative requests such as cash flow history requests, name change requests, client portal access requests, add-on contribution requests, tax requests, transfers, authorized signatory/contact updates, redemption requests, etc.;

• Self-direct/manage inquiries where information/resources are readily available;

• Where information is not readily available, interface with the appropriate internal resources (e.g., Client Services and Diligence Services colleagues, Product Specialists, Portfolio Analysis, Risk & Reporting, Accounting, Tax, Legal, Compliance, etc.) to respond to investor requests;

• Deliver thoughtful, complete and easily understood responses to clients in a timely manner;

• Partner closely with our Client Services and Marketing representatives to continuously maintain and grow our client relationships;

• Develop and maintain good working relationships with counterparts and operating functions at investor organizations; gain an understanding of how an investor operates in order to better service them;

• Develop and maintain strong relationships across Oaktree teams in order to facilitate meeting client needs;

• Prepare and process regular and ad-hoc client communications related to fund reporting and partner/account activity;

• Partner with our offshore business process outsourcing team to facilitate new requests and review outputs related to recurring report distribution, audit confirmations, tax re-solicitations, etc.;

• Solve client problems in a way that prevents the issue from recurring in the future; and

• Recommend improvements to our client interactions, internal processes/technology and be an active participant in making enhancements/working on key strategic initiatives.

Qualifications

• Minimum 4 years relevant experience, preferably in financial services;

• Proven ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks; and

• Strong working knowledge of Microsoft Office and CRM system such as Salesforce.

Personal Attributes

• Highly resourceful; ability to exercise superior judgment regarding investor requests;

• Ability to interact with internal and external clients;

• Strong communication skills (written and verbal);

• Superior organizational skills with strong attention-to-detail;

• Excellent interpersonal, verbal and written communication skills;

• Self-starter with a proven ability to take initiative;

• Strong work ethic and the ability to quickly build credibility and gain confidence of others; and

• Team-oriented with strong integrity and professionalism.

Education

Bachelor's degree is required.

Base Salary Range

$105,000 - $120,000

In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement. The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education.

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.