Associate Center Manager Hadley, MA

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.

The Associate Center Manager is responsible for managing all aspects of center operations to lead the team to provide quality medical care and services to the MedExpress patients. Associate Center Managers will be utilized in centers that see an average of 25 or less patients per day or through internal promotion of a staff member requiring leadership and management development.

Primary Responsibilities:

• Inspires others and models the behaviors of Genuine, Caring, and Friendly, having a contagious and positive work ethic

• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of patient needs

• Makes each patient and team member feel informed and understood through genuine and positive communication

• Contributes valuable ideas and feedback and can be counted on to meet commitments

• Faces tasks and challenges with energy and passion

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

• Leads center staff and providers in day-to-day operations and coordination of patient care, managing workflows, scheduling, center profitability, staffing, retention, and staff development

• Cultivates team engagement and solid relationships with and between center staff team members and providers

• Provides clear direction and support to center staff and providers to achieve center goals while supporting MedExpress's vision and mission

• Drives change initiatives, demonstrating resilience and flexibility while inspiring and motivating their team

• Provides consistent and timely communication to the center staff and providers of daily staffing, goals and expectations, Company initiatives, and center financials and is open to opinions and feedback from team members

• Analyzes data for insights into opportunities for center performance improvement and operational efficiency

• Evaluates performance of center staff and providers to improve standards of patient care and overall quality of service

• Collaborates with Medical and Clinical Leadership on metric achievement, challenges, and changes within the center

• Engages with the community, building relationships to increase awareness of services

• Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proven ability to supervise, coach, and develop staff using excellent interpersonal and communication skills

• Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results

• Ability to understand and utilize a P&L report to develop action plans to maximize profitability while meeting customer needs

Preferred Qualifications:

• Proven understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Proof of immunity to vaccine-preventable diseases is an employment requirement.