Associate Caseworker - Crisis Hotline

Apply By:

07/04/24

Division:

Children Youth Family & Adult Protection Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

An Associate Caseworker is responsible for receiving calls of child abuse and neglect and gathering the information necessary to generate an abuse or neglect referral. As the first point of contact with the community in regard to Child Protection, professionalism and telephone etiquette is paramount. To be successful, quick and accurate typing skills are necessary to document the calls and data entry in the system. This role must communicate with law enforcement, schools, hospitals, therapists, caseworkers, and others. As well as utilize databases such as State automated case management system, the hotline application, Colorado Benefit Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required.

To be successful the Associate Caseworker is adaptable, has the ability to build trust, and collaborates with the community, professional partners and coworkers. As well as demonstrates excellent verbal and written communication and customer services skills. The ideal candidate will be able to problem solve and make objective decisions based off of the information provided and must be safety focused. The candidate should be inclusive of others and have the ability to maintain effective performance under pressure.

Benefits includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click Here for our Total Rewards summary.

Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them. This means an employee may choose to work from the office more or from home more, with some general expectations such as in-person tasks required by your role and in-person group supervision at least monthly, etc.

Anticipating starting pay:  $24.00 - $26.00 hourly

Compensation will be determined based on education, experience, and skills.

QUALIFICATIONS

Minimum Qualifications

• A bachelor's degree from a higher education institution with course work related to the job responsibilities of child welfare social caseworker. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques; and,

Preferred Qualifications

• Spanish speaking strongly preferred

• Strong sense of initiative

• Strong communication skills

• Strong typing and basic computer skills

• Ability to perform autonomous work

Additional Job Information

• Offer of employment contingent on criminal history, MVR check and education verification. Must have valid driver's license, if you are from out of state, you must obtain a valid Colorado driver's license within 30 days of hire date and you must not have any major violations, including DUI, DWI, and/or DWAI conviction(s) in the past three years

• Please note that supplemental questions requiring a written response will serve as a writing sample.

How to Apply:

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions:

• County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us

• Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org

• Sheriff Recruitment Team: 303.271.5332 or  sheriff.recruiting@co.jefferson.co.us

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Category:

Health & Human Services