Ecolab's Commercial Solutions team is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. We are currently seeking an Associate Business systems Analyst who will be responsible for providing project support to the Commercial Solutions team. Responsibilities include executing report content, driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvement of our customer portal.
What You Will Do:
Process account alignments to users, permissions and customer hierarchies for customer portal purposes.
Execute process improvements to streamline and add value to current customer data management processes.
Support testing, training, and communication efforts that accompany the development, launch, and enhancement of the customer portal.
Provide tier 2 support for issue triage for customers and internal associates, and when needed, route to the proper support team member.
Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce, and technical developers to correctly onboard and update customer data.
Set expectations with manager on project progress and business impact via timely communications.
Associate Degree in business or analytic area or equivalent work experience
2 years of experience working IT
2 years experience with Excel or other data processing systems
1 year experience understanding business and user needs
1 year experience establishing processes and process improvements
No Immigration Sponsorship available for this opportunity
CompTIA A+ Certified
Candidate must have expert level experience with ServiceNow, Salesforce, SQL, Powershell and EBX data management tool
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.