From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
As the Associate Business Analyst, Point-of-Sale (POS) and Hotel Operations Solutions Onboarding you will be responsible for performing the onboarding of new POS and hotel operations solutions vendors/applications. Reporting directly to the Senior Manager, POS & Hotel Operations Solutions Onboarding, you will be providing owner value and the ability to deliver standardized solutions that effectively support both brand strategies and the operational requirements of our hotels.
More specifically, you will:
Collaborate with internal teams to review and report on project status of in-flight assessments.
Validate solution status information on internal SharePoint site is current and accurate.
Update intranet and SharePoint site content as required.
Support team projects in support of onboarding efforts. This may include assisting with the generation of documentation and driving risk assessments.
Work with internal partners to ensure all solution materials are reviewed, approved, and posted to internal sites in a timely manner.
Assist with the development of presentations, training materials, and reports in support of onboarding efforts.
Lead communication efforts to promote visibility and use of team resources to internal and vendor communities.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
Communicator, who will positively influence Hilton's partners and who will communicate effectively at all levels
Problem solver, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism and integrity
Self-starter with a work attitude that exhibits flexibility, drive, good judgment and dependability
Superb attention to detail with a high level of accuracy
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Four (4) years of experience with Microsoft Productivity Suite, including SharePoint Content Management and Design
Three (3) years of technical project management experience
Two (2) years of third party application interfaces experience
Two (2) years of Point-of-Sale (POS) and/or hospitality operations systems experience
Travel - up to 20%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Five (5) years of technical project management experience for complex technology solutions
Five (5) years of point-of-sale and/or hospitality experience
Five (5) years of third party application interface experience
Five (5) years of experience with Microsoft SharePoint Content Management
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!