Associate Business Analyst - Enterprise Applications, ITS

The department of Enterprise Applications in Information Technology Services at West Virginia University is currently accepting applications for an Associate Business Analyst.

About the Opportunity

This position will serve as a liaison between the Research Office and the Research IT department at WVU. It will analyze business processes, gather and document requirements, and contribute to the development of software solutions to support research administration and compliance at WVU.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week

• 13 paid holidays (staff holiday calendar)

• 24 annual leave (vacation) days per year or more based on years of service (employee leave)

• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)

• WVU offers a range of health insurance and other benefits

• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.

• Wellness programs

What You'll Do

• Analyze customer needs and develop business requirements documents in close collaboration with the senior business analyst and business stakeholders.

• Provide support, maintenance, and triage for research administration software, including WVU kc, Research Application Administration (RAA), Kuali

• Build, and WVU Research Administration Portal (WRAP).

• Manage Research IT team knowledge base articles.

• Provide quality assurance testing to facilitate system enhancements and bug fixes.

• Facilitate user acceptance testing (UAT) with business stakeholders.

• Plan, coordinate, and document meetings; ensure follow-up on relevant action items.

• Under the direction of a supervisor, provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.

• Work with business users, subject matter experts, and technical staff in resolving system-related issues.

• Provide customer support by resolving help tickets.

• Manage and communicate product bugs and feature enhancement requests using issue tracking software (Jira).

• Participate in the system development life cycle (SDLC) and carry out instructions as directed by the senior business analyst.

• Communicate information clearly, accurately, and in a timely manner to team members and business users. Foster an environment of teamwork and professionalism.

• Maintain professional relationships with colleagues including business analysts, software developers, application administrators, and business partners.

• Undergraduate degree or equivalent combination of training, education, and experience in a relevant field.

• A minimum of two (2) years of combined experience involving:

• Implementing business practices and strategies

• Collaborating with business units to gather requirements

• Excellent written and verbal communication skills

• Problem-solving abilities with a willingness to learn and develop further

• Knowledge of Microsoft applications, including Word, Excel, and Visio

• Strong customer relationship skills

• Adaptable and capable of working in fast-paced environments

• Experience with ticketing/issue tracking software preferred

Preferred Qualifications:

• Experience in an IT field