Associate Brand Insights Researcher

Square San Francisco , CA 94118

Posted 5 days ago

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We're working to find new and better ways to help businesses succeed on their own termsand we're looking for people like you to help shape tomorrow at Square.

The Brand Team at Square is a growing team that is dedicated to building the Square brand. Our team is a cross-functional group that includes Brand Strategy, Brand Insights, and Brand Marketing. As a team we are united by our goal to create a unified and differentiated global brand through best-in-class marketing and customer experiences.

We are looking for a self-motivated, creative, and collaborative researcher to join the Square Brand team. In this position, you will connect Square with the sellers and buyers we serve. You will help us make smart, well-informed decisions to attract new sellers, keep existing sellers loyal, and inspire employees and by doing so, support business growth.

An ideal candidate will have served as a manager/admin of internal tools used across teams. They will have experience conducting quantitative and qualitative customer research. They are a self-starter, are both detail oriented and a strategic thinker, and will thrive in a fast-paced, innovative environment.

  • Serve as the owner of Square's internal research tools, which are used by different teams for different use cases; "ownership" includes access management, contract evaluation/renewal, socializing and education, and thinking strategically about what tools will best support the business

  • Support the design and execution of quantitative and qualitative research projects in a wide variety of areas, including brand health, audience segmentation, customer experience, and marketing communications

  • Assist in measuring brand and product awareness, perceptions, satisfaction, NPS and other key metrics globally on an ongoing basis to identify opportunities and risks for the business

  • Champion the customer perspective and customer empathy across Square

  • Report to Square's Brand Insights lead and join a passionate team of experts in brand insights, brand strategy, brand marketing and media

  • 2-3 years of relevant work experience

  • Experience serving as a central manager of tools that are accessed by disparate teams, including streamlining access management, liaising with external tool providers (e.g., contract initiation/renewals), and educating users on how to successfully use each tool

  • Experience conducting quantitative survey research including programming, sample management, and data weighting; experience drafting questionnaires, conducting analysis, and writing final reports a plus

  • Familiarity with qualitative research including in-depth interviews, focus groups, ethnographies, digital diaries, etc.

  • Exceptional interpersonal skills to work with customers and colleagues across the organization

  • Self-starter with strong communication and presentation skills

  • Strong project and time management skills

  • Comfortable in a fast-paced environment

  • Outstanding ability to think creatively, identify and resolve problems

  • Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Director Business Insights

Nektar Therapeutics

Posted 6 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 Associate Director, Business Insights Location San Francisco Requisition Number 6013-730-2020 Apply Now Position Overview The Associate Director, Business Insights leads the generation of insights for informing launch planning and commercialization of bempegaldesleukin (bempeg). Leads consolidation of insights from primary market research, forecasting, analytics, and competitive intelligence into strategic recommendations for the bempeg commercial team and other stakeholders. As a partner to the Marketing Team, brings independent and strategic thinking to launch preparation activities and post-launch understanding for bempeg. Partners with multiple stakeholders beyond the Marketing Team including with the advanced analytics/RWD team, Managed Care, Finance, Investor Relations and partner companies outside of Nektar. Bempeg is a novel, first-in-class and potentially transformative immuno-oncology therapy. Bempeg, in combination with other immuno-oncology agents, is being studied in multiple registrational trials across a variety of tumor types. Based on compelling phase 1b data, the FDA granted bempeg + nivolumab breakthrough therapy designation in 1L metastatic melanoma. The 1L metastatic melanoma phase 3 trial is ongoing and is bempeg's first potential launch. Essential Duties and Responsibilities: Develops deep understanding of the product market by synthesizing information and insights spanning different sources and types of data. Leads the integration of insight and analysis from a variety of sources (primary market research, CI, secondary data) to provide actionable opportunities/ strategies to the Commercial team. * Primary Market Research: Manages market research design (Qualitative/Quantitative) and execution (including vendor/project management) with minimal supervision. Generates and effectively communicates relevant/ actionable insights based on interpretation of primary market research results. * Competitive Intelligence: Leads the generation of competitive analysis (congress coverage, alerts, company reports, etc) for players within the product space, ensuring implications are reflected in the brand strategy, the forecast and communicated to key stakeholders. Develops a robust CI plan, aligned to KITs & KIQs, to monitor the competitive environment and emerging data and inform clinical, regulatory and commercial strategies for bempeg. * Forecasting: Leads long-term forecast model development, gains alignment on key assumptions within the Commercial team and effectively communicates forecast implications to senior management and key stakeholders. * Secondary Data: Partners with the advanced analytics teams for insights generation from real-world secondary data sources for oncology. Pulls data from syndicated data sources, understands data strengths/ weaknesses and provides conclusions/ recommendations to brand marketing and other groups that require those insights. Collaborates with and is the primary liaison for insights in the product markets for key cross functional partners (marketing, managed care, finance, manufacturing). Also collaborates and helps lead market research and forecasting work streams with partner companies. Anticipates business needs for research and build insight plan. Accountable for management of product budget and contractor/consultant relationships. Identifies first-in-class vendors to execute on primary and secondary market research projects. Other duties as assigned. Minimum Qualification Requirements: Minimum of a Bachelor's degree; MBA or related advanced degree is preferred. 10+ years of relevant experience; 8+ years of management experience preferred. Previous experience working in the pharmaceutical, biotechnology or medical device industry. Previous oncology experience required. Familiar with common sources of epidemiology and approaches to market sizing/assessment (in oncology, preferred). Competency in conducting/analyzing research and navigating large volumes of information to synthesize what's most important and actionable. Demonstrated ability to pull together insights from a variety of sources and develop strategic guidance that result in a business decision or action. Experience with revenue forecasting, including patient-based methods and uncertainty analyses. Experience using Excel-based models as well as other quantitative and qualitative resources to perform analyses. High degree of creativity and innovation in developing new approaches, processes and methodologies. Strong interpersonal skills and a consultative mindset, with the ability to develop strong partnerships and influence without authority. Excellent oral and written communication skills; demonstrate - good presentation skills by pairing sound analytics with storytelling. Strong organizational skills and time management; ability to manage diverse range of simultaneous projects. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Nektar Therapeutics will consider for employment qualified applicants with criminal histories in the manner proscribed by the San Francisco Fair Chance Ordinance. Nektar Therapeutics San Francisco CA

Associate Brand Insights Researcher