Associate- BFS

Job Description (Posting).

1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent

As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.

Prior experience in making outbound calling processes will be an added Advantage

Receive requests from in form of EWL from offshore and nearshore team for missing information or document.

Make outbound calls to Member and Dealers to obtain information

Perform follow up on unsuccessful calls as per guidelines

Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.

Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.

Build and maintain working relationships with the onshore and offshore USAA and Supplier teams to achieve the desired outcome. (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level through

Self development or nominating training programs

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.