Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Relationship Managers in business development; creating client presentations and coordinating with the Account Managers and CSST servicing team.
Assists the Portfolio Banking Advisors and Banking Relationship Advisors with client portfolios and internal administration of accounts; communicates regularly with clients, attends client meetings and presentations and assists Relationship Managers with business development plans and client presentations
As appropriate, manages a portfolio of clients and makes credit presentations at Group Credit Committee.
Coordinates with the Account Managers and CSST on deposit related transaction processing and to execute daily client transaction activity including account opening, exception clearing, overdrafts, fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity
Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions
Assists Relationship Managers with internal administration of accounts, business development and client presentations for Banking
Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures
Reviews loan documents, submits loans requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service
Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation and proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process
Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan approval and booking
Carries out complex activities with significant financial, client and/or internal business impact
May have direct interaction with committees and/or Senior Management
Able to serve as a key subject matter expert and mentor to other more junior level employees
May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
More technically sound in area of expertise and has broader knowledge of other areas
Delivers a work product that requires less revision
Able to facilitate discussions and reach decisions
5+ years' experience, or equivalent, in financial servicing/accounting fields with client servicing background.
Formal credit training is required with a minimum of one year experience performing credit analysis and underwriting
Knowledge of banking products and services is required.
Credit underwriting experience is required (obtained through working in the National Credit Services Center or at another financial institution).
Knowledge of internal banking functions.
Analytical, problem solving, and organizational skills required.
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.