Associate Account Manager

Overview

Snap-on Credit LLC is the financial arm of Snap-on Inc., and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary: Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; coordinating customer service needs with SOT field personnel; and promoting and marketing Credit Sales programs to Franchisees and customers.

Major Responsibilities:

Collection of EC accounts to achieve established Corporate/Regional goals

• Extensive phone contact collecting on active delinquent accounts

• Coordinate collection efforts with Franchisee network

• Coordinate product return with Account Managers/Senior Account Manager

• Report and consult with management on major issues

• Achieve assigned delinquency/loss goals and metrics

• Answer field and customer questions

• Resolve credit/payment problems

• Assist in promoting Credit Sales programs and promotions

• Educate field sales personnel on program features and benefits

Requirements:

• Bachelor's degree is preferred
• 1+ years customer service or collections preferred

Business understanding and demonstrated skills and knowledge in:

• Credit and collections

• Communications verbal and written

• Computer applications

• Negotiation

The following individual skills and characteristics are particularly important:

• Analytical

• Standards and Ethics

• Approachable

• Decisive

• Collaborative

Travel: No travel expected

Working Environment: Normal office environment. Entry Level - Not Remote.

Effort: Normal working hours

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran