Associate Account Manager

Signal Theory Kansas City , MO 64126

Posted 4 weeks ago

The Associate Account Manager at Signal Theory is a key position on the team, supporting client work in a responsive, efficient and accurate manner. This position is extremely detail-oriented and requires working in a fast-paced environment. The Associate Account Manager reports to the Account Supervisor and works alongside the remainder of the team.

The Associate Account Manager will:

Responsibilities

  • Build and maintain positive relationships with clients by serving as a day-to-day contact

  • Set clear external and internal project expectations; ensure expectations are met or exceeded

  • Lead client-facing and internal meetings efficiently

  • Summarize and document internal and client meetings with accurate client service reports within 24 hours of the meeting

  • Develop project briefs in collaboration with agency strategy and clients

  • Review work based on brief adherence, proper product mentions, mandatories, production specs, legal requirements, etc. with heightened attention to detail

  • Collaborate with project managers on project budgets, estimates, timelines and details

  • Update client-facing status documents in collaboration with project managers

  • Begin to hone strategic skills

  • Understand the industry competitive environment, including advertising campaigns of competitors

Expectations

  • Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work

  • Respect deadlines and process while being open and flexible to new approaches

  • Possess a proactive, goal- and action-oriented and organized work style

  • Collaborative spirit when working with the client and internal teams

  • Seek and learn industry, client and agency knowledge

  • Excel at verbal and written communication skills

  • Proficient in presentation skills with the willingness to improve through constructive feedback

  • Adhere to Signal Theory policies and procedures

The requirements and experience of the Associate Account Manager are:

  • 2-3 years of relevant or agency experience

  • Bachelor's degree preferred; marketing or communications emphasis preferred

  • Demonstrates Signal Theory's 5 signals of culture

  • Previous agency experience a plus

  • This position is Kansas City-based and may include some travel [10%]

HR Stuff

Exceptional benefits include:

  • Access to Skillshare to continue honing your craft

  • Six flexible work-from-home days each year in addition to your regular PTO

  • Up to $500 a year to put toward qualified wellness expenses, like your gym membership

  • After one year, we'll reimburse up to 50% of tuition costs for pre-approved continuing education

  • After eight years, enjoy a 4-week paid sabbatical, plus a $750 reimbursement for international travel

Of course, we also:

  • Are an equal opportunity employer

  • Provide health, dental and vision insurance

  • Offer salaries commensurate with experience

  • Offer both traditional and Roth 401k plans with employer matching

APPLY NOW


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Associate Account Manager

Signal Theory