Associate Account Manager - Festivals

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is seeking an Associate Account Manager to join our team in Tempe, AZ. This role will be responsible for using relationship management techniques to deliver value for the organization. This role will also develop relationship management plans, monitor performance and compliance with organization's standards, drive continuous improvement and report on and partner in resolving any performance issues.

What Will You Do?

• Executes tasks to support key initiatives including identifying new markets for product expansion and testing new product lines and services.

• Develops methods to drive engagement with clients through targeted outreach, virtual demonstrations, and in-person meetings and training sessions.

• Analyzes customer feedback and synthesizes and suggests enhancements based on best practices in the field.

• Develops effective strategies for maintaining visibility of services and deliverables.

• Tracks and maps client history and engagement to create strategic outreach plans.

• Adapts to changing product offerings and internal processes, consistently keeping clients' best interests at the center.

• Works collaboratively to provide market feedback to other parts of the business.

What Will You Bring?

• Bachelor's degree in business, communications, marketing, or related field.

• 2+ years' experience in ticketing/live entertainment industry and/or client account management in software industry.

• Excellent communication skills - both written and verbal - as well as the ability to develop tailored communications to specific internal and external audiences.

• Strong aptitude for technology and solving hard problems.

• Ability to remain calm, patient, and detail orientated in high pressure solutions.

• Strong affinity for live events - including concerts, festivals, and sporting events - and experience and ability to remain current on the industry trends that drive them.

• Strong sense of customer and client service, proven success in delivering world class service.

• Ability to work under stressful conditions and time constraints.

• Capable of working independently or collectively on assigned tasks.

• Ability to streamline processes and communication between multiple clients and remain in sync with other Account Managers.

• Located in Arizona, travel as required up to 50%.

• Ability and willingness to work off-hours and on weekends as necessary.

Bonus points if You Have

• Preferred experience with ticketing company.

What's in it for You?

• Extraordinary People - we're not kidding!

• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.