Acts as technical support within his or her immediate team. Responsible for becoming proficient in technical application and operational discipline.
Takes on assigned tasks, providing communication as directed. The Associate Technician has a basic understanding of applications related to project management, radio access networks, backhaul to sites, disaster recovery planning and response, data services, and location-based services.
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Technical support: Provides technical support within immediate team. Performs requested tasks to support network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.
Project management: Takes on tasks related to projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.
Operations: Provides input on process improvements related to maintenance and repair activities. Performs routine tasks as directed such as work orders, trouble tickets, surveillance, and first-level troubleshooting.
Continuous learning: Enrolls in and completes training requirements to become proficient on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.
At least 18 years of age. Legally authorized to work in the United States.
High School Diploma or GED. Pre-employment background screen. Must have and maintain a clean driving record & driver's license.
Meet the minimum DOT medical standards under 49 CFR Part 391. Ability to drive cars, trucks, or other equipment. Work day, afternoon and graveyard shifts, weekend shifts, on-call, and holidays.
This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another; bending, turning, twisting of your neck or at the waist; squatting, crawling, and kneeling; balancing and maintaining equilibrium; being able to feel, grasp, reach with hands and arms (outwards and/or upwards). Lift, carry, push or pull objects weighing no more than 75 pounds. Climbs stairs or stepladders to reach equipment and cable trays. Work in all weather conditions and in remote areas.