Assoc Business Process Analyst

Time Warner Cable Stamford , CT 06901

Posted 6 days ago

Posting Job Description

JOB SUMMARY

Responsible for executing small-sized initiatives impacting Field Operations department.

Ability to analyze data to identify opportunities to improve results on key performance indicators.

Supports Field Operations Process Engineering team with project communications including, but not limited to strategy documents, project/operational status reports, project work requests, policy/procedures, and process flows tailored to the appropriate audience. Partners with internal communications and training personnel to promote a consistent customer-focused message.

MAJOR DUTIES AND RESPONSIBILITIES

Define, document, implement and track process flows for services including Cable, Internet, and Telephone.

Document processes using appropriate documentation tools, such as Microsoft Word, Visio, etc.

Interact with cross functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Lead means to effectively communicate new informational release to appropriate audiences.

Perform other duties as required.

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Proficient in Microsoft Office (particularly Visio, Word, PowerPoint and Excel)

Knowledge of business process and project management

Ability to analyze and interpret data

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to define key performance indicators / metrics

Ability to document, prepare and present data-driven presentations

Ability to make decisions and solve problems while working under pressure

Ability to manage multiple projects at one time

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Exceptional writing and grammar skills

Ability to obtain Six Sigma Green Belt certification, in a mutually agreed upon timeframe

Education

Bachelor's degree in Business Administration or related field or equivalent experience

Related Work Experience Number of Years

Business Operations Analysis experience 0-1

Project management experience 0-1

Telecommunications experience 0-1

PREFERRED QUALIFICATIONS

Related Work Experience Number of Years

Business Operations Analysis experience 2-4

Project management experience 2-4

Telecommunications experience 2-4

WORKING CONDITIONS

Office environment


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Assoc Business Process Analyst

Time Warner Cable