Supports the System Damage Prevention (DP) OC's and Manager by collecting system DP operational and cost data, ensure its' accuracy and completeness, and compile it in concise and meaningful formats.
Collect operational and cost data from State One Call Centers, locate contractors, ticket management software, Entergy locators, Entergy linemen performing locate services and Entergy's Damage Prevention administrative group, and ensure the data is timely, accurate and formatted to be most concise and informative.
Collect information on Public Inflicted Damages (PIDs) due to excavation and support the Claims effort in determining liability, billing, payment and resolution.
Collect customer complaints regarding DP activities and monitor follow up and resolution
Compile all data into charts, dashboards, presentations, etc for each state and the system.
Support Manager and OC's with data/information needed to monitor and control DP operations. This may involve conducting ad-hoc research regarding specific issues, or developing issue specific presentations.
Review and monitor all data collected and Identify trends, discrepancies and opportunities, and report to the manager regarding these issues.
Maintain Safety files.
Minimum education required of the position
Bachelor's Degree in a technical or business related field required or equivalent work experience.
Minimum experience required of the position
Minimum knowledge, skills and abilities required of the position
Analytical skill set with advanced knowledge of Microsoft Office: Excel, PowerPoint, and Word.
Certificates, licenses, etc. required for the position
Primary Location: Louisiana-Jefferson
Job Function: Professional
FLSA Status: Professional
Relocation Option: Not approved
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 82447
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement
Nearest Major Market: New Orleans
Job Segment: Customer Service, Research