Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 19010727
Assisted Channels Branch Application and Hardware Integration Specialist
Brief Description of the Organization
Citi's Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.
Citi's Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.
Overview of the Role
Engineering specialist role responsible for the technical delivery of application development projects within the retail branch ecosystem. The position is to support the integration of new hardware and application software within the Retail Branch environment along with the management of the branch development lab located in Irving. This is a key role in ensuring our retail branch operations staff remain productive and customers are served.
This role builds and leads teams of engineers who are responsible for the development of assisted channels services which span multiple businesses including cards/retail customer servicing, branch servicing, and automated telephony. The candidate will be technically proficient in supported technologies and be able to perform the work. Candidates must have excellent platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience. Candidates should have strong data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams.
Effectively and efficiently manage the daily operations of Branch Infrastructure Services and ensure that business service expectations are met. Ensure procedures and practices are aligned with appropriate industry best practices, company's policies and procedures. Provide support for new projects or services which support the goal of continuous service improvements by working with the Manager of Desktop Architecture and Application Support.
Coordinate with Vendors, Evaluate Client Server source code, patches and updates, build all scripts and msi's and complete Pre IST testing for client and server modules including validation of all hardware devices (i.e. scanners, desktops, pinpads, etc).
Create workstation, server and database deltas and coordinate full testing lifecycle on Citi. Includes Di2 packages, Convergence Packages, TPM conversion, enterprise package creation for Client/Server environment for Win7, Win10, and Server2012R2
Bachelor's degree or equivalent experience
5+ years of hands-on application development work experience
Experience translating Business Requirements into Technical requirements
Strong background in managing Desktops, Servers, Packaging, Deployment & Patching with Security/Wintel background
Experience administering hardware peripherals including print servers
Experience in maintaining all Desktop/Server applications and automated processes
Knowledge and Administration of Microsoft System Center Configuration Manager (SCCM) or HPCA similar Deployment tools
Experience in Monitoring, troubleshooting, and proactively recommending upgrades, patches, applications, and equipment
Explore, Identify, Plan and Deployment of applications in Phased manner
Coordinating with Application & Infra owners / Security Team as liaison
Work closely with the Application teams to identify & Remediate EOL/EOVS equipment
Provide Testing support to Applications team
Thinks strategically and also stays on top of tactical execution
Self-starter with the ability to define goals and strategies with minimal management oversight
Windows 7/ 10 & Windows Server 2008/2012
Flexera Admin Studio / Install Shield or Similar Software
Creating software packages in SCCM or HPCA and Overall knowledge of administration
Project Management Skills
Scripting with PowerShell, VB script and batch files
Working knowledge of Citrix/VM Ware and other terminal/virtual environments.
Must have strong leadership and team management skills
Excellent written and verbal communication skills as well as follow-up skills
Excellent problem-solving abilities and ability to prioritize