Assistant Vice President - Transfer Agent & Registrar

Our client is seeking a Transfer Agent and Registrar, Assistant Vice President, to drive significant growth of the company’s unique and fast-growing business. If you have financial services expertise and you excel at problem solving & customer service, then this could be an opportunity for you!

Responsibilities:

• Serve as the liaison between the company, clients, their investors, and other parties such as counterparties and auditors.
• Answer questions and provide confirmations on investments, AML (Anti-Money Laundering), KYC (Know Your Customer) of new account opening, Fed and SWIFT wires, and ACH payments.
• Assist investors by accurately answering questions regarding eligibility to enter and exit funds.
• Identify needs and quickly assess issues, ask appropriate questions, and complete research in order to provide solutions to the client’s satisfaction and within legal compliance.
• Guide clients and investors on how to access statements by using the online portal for documents and transactions.

To Thrive, You Should:

• Exhibit a welcoming, client-focused approach to all interactions and use professional communications, verbal and written, that are clear and concise.
• Be well-versed and knowledgeable in entering and exiting funds, and solve complex client issues including AML, KYC, EDD, source verifications.

Here Is How You Can Stand Out:

• Independently research industry best practices and regulatory mandates to answer client and investor questions.
• Organizational excellence - experience in organizing resources, procedures, and tools efficiently and effectively to quickly resolve issues and compose messages and documentation for clients.

Qualifications:

• 7+ years of financial services experience at a financial institution such as a bank, private bank, brokerage firm, or fund administrator.
• Strong knowledge of fund administration, fund operations, financial services or regulatory environments.
• Expert knowledge of transfer agency operations, policies, and procedures.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.

Professional Qualifications:

• Professional communication skills including verbal, virtual (video calls), and written communication.
• Expertise in client services in providing outstanding client and investor experiences.
• Exceptional organizational skills and independent research skills