Assistant Vice President, Technology - Unified Comm
2 N Riverside Plaza
Chicago, IL US
Job Type :
Job Id :
Workingfor Equity Residential (EQR), a leading multi-family real estate investmenttrust (REIT), means being part of a community and striving to provide the bestin apartment living, speaking boldly about new ideas for innovation, andinspiring creativity in the ways we work together. Our portfolio ofhigh-quality properties in urban growth markets New York City, Boston,Washington DC, Seattle, San Francisco and Los Angeles provides homes wherepeople most want to live, work and play. We've got the best people in thebusiness, and our experience shows in our dedication to our residents and inhow much we value each other as colleagues. That's why our employees say theyare proud to work at Equity, a company that gives our residents a place wherethey can Live Remarkably, and offersa culture where our employees have the opportunity to make their mark.
Asthe Assistant VP, Unified Communications, you'll report to the 1st VPInformation Technology and will be responsible for EQR's national UnifiedCommunications and Internet of Things (IoT ) strategy, which includes (but is not limited to): planning, design,implementation, policy, and ongoing support. At EQR, Unified Communications includes a variety of communicationservices, ranging from IP telephony/VoIP to IoT planning to building systemselection and implementation. The AVP Unified Communications also hasresponsibility for the overall internet connectivity at EQR's properties, fromoffices used by employees to common spaces leveraged by residents and visitors. This gives you an opportunity to workcollaboratively with all levels of internal business partners and stakeholders,while also overseeing the work of the Unified Communications staff andindependent contractors. With your teambeing spread out from Chicago to the East and West coasts, the bulk of yourleadership will involve providing direction and removing roadblocks in orderfor the team to meet the strategic and tactical goals of the organization.
WHO YOU ARE
Effective Leader and Trusted Team Player. You are known for serving as a resource and trusted businesspartner for internal groups and participating in cross-functional projects isthe type of work you love. You hold yourself accountable and takeresponsibility for your mistakesbut also expect others to do the same. Youalso have a tendency to make developing your employees a core part of the job.
Knowledgeable. Through your previous workexperience, you've built a broad-based familiarity with a variety of unifiedcommunications technologies, services, and best practices. You have experiencewith everything from Voice over IP solutions to camera systems to Internet andwifi connectivity. And the knowledge you've built on these services help youlead and deliver successful projects to support the achievement of telephonyand connectivity business goals.
Strategic and Decisive. Youdemonstrate an inherent sense of urgency to drive great results, while beingprecise with executing your work. You multitask well, re-prioritizeaccordingly, and meet deadlines consistently.
Results-Oriented. Youare facile with creating and communicating a clear project plan, trackingprogress, and keeping stakeholders in the loop along the way. You frequentlyask "why", so that you can identify opportunities that representunconventional solutions to the problems you or your team are trying to solve.
Strong Communicator. Yourwriting and speaking skills are concise, articulate, and effective, providingan ability to interact with all levels/various teams across the organization,be understood, and develop trust and rapport within the organization.
Organized and Confident. You are flexible, composed, and confidently interact with avariety of individuals, across all levels of the organization. In other words,you handle pressure well and do so with confidence.
Partner with the Development and Investments organization toprovide strategic direction on technology (IoT) at our properties, including building controls such as entry systems, HVAC, lifesafety, lighting, A/V controls, common area technology for resident use, etc.
Provide direction and high level management for all activitiesrelating to the company's voice platform (VoIP, SIP, POTS) and connectivity(Internet and wifi) needs at the company's properties andfield-based corporate locations; partner with the appropriate internal andexternal groups for approvals, scheduling, and implementation.
Ensure all communication services are in alignment with Equity'stechnology roadmap, communicating priorities andrecommendations to a variety of leaders and internal stakeholders, from
Operations to Property Management.
Build effective working partnerships with key stakeholders in thecompany's Development and Investments groups, as well as with Field leadership, to ensure that the company's strategy for building controls,telephony, and connectivity is implemented in all new projects.
Lead national telecom initiatives, including vendor selection, project planning and implementation.
Coach, mentor, motivate, andsupervise the geographically dispersed Unified Communications team working in all aspects of telephony and Internet connectivityfrom vendor and expense management to help desk/support activities and projectmanagement for capital or development projects (i.e. involving leasing officeand common area telephony and connectivity) to management of the company'svoice platform and influence them to take positive action and accountabilityfor their assigned work.
Provide oversight and direction on annual budget planning andexpense control for all telephony, internet, andother unified communication expenses for EQR properties.
Develop, manage and maintain a central comprehensive database of all telephone, data, and video accounts for EQR properties.
Handle special projects as necessary/assigned, including training initiatives on theorganization's unified communications technologies, services, and bestpractices.
PREVIOUSEXPERIENCE & REQUIREMENTS
Bachelor's degree required, with an emphasis in business orinformation technology preferred.
7+ years of relevant work experience, including 5+ years of peoplemanagement experience is also required.
Must be an experienced strategic thinker and excel at buildingstrong working relationships both internally and externally. Team player thatdemonstrates flexibility and the ability to integrate and work well withothers.
Must have proven project management skills and the ability todocument and communicate complex technological processes in a way that can beunderstood by a wide audience.
Must have strong work ethic, thecapability to effectively prioritize and manage a large and varied work flow,and thrives in a fast-paced, ever-changing environment. Tolerance for ambiguityrequired.
Must possess an understanding of the principles of Voice over IPtechnology. Familiarity with Unified Communicationsas a Service solutions as well as contact center applications preferred. Experience implementing and managing Merakiwifi and camera solutions preferred. Experience with ServiceNow ITSM preferred.
Proficiency with Microsoft Word and Microsoft Excel, as well asGoogle Apps for Business.
Must be available for overnighttravel (up to 25% annually) to any of Equity's major core markets, as required.
We recognize everyone has different needsoutside of work. That's why, in addition to a competitive benefits package(medical, dental, vision and paid time off), we offer many unique benefitsoptions to employees, like pet insurance and paid time off for communityservice projects. To learn more, view our Total Wellbeing page here.
A career path is way too narrow a journey - we want you to move up, over, around, and through your potential.
Make your mark.
And, make it remarkable.
CUSTOMERS COME FIRST
LIKE WHAT YOU DO