Central Wyoming College Riverton , UT 84065
Posted 2 weeks ago
Position Summary
Under the direction of the Senior Technician for Technical Services, the Assistant to the OCIO and HelpDesk Coordinator performs a variety of clerical and administrative support duties as needed for the Office of the CIO as well as managing the HelpDesk function of the college. Essential Duties and Responsibilities
Provide assistance to the CIO, including processing correspondence, scheduling meetings and appointments, assisting in budget preparation, directing visitors, preparing periodic reports and recording minutes of departmental meetings and assigned advisory committees.
Provide office management and organizational support to the Office of the CIO, including maintaining departmental fiscal records and reconciling budgets; monitor budget status to ensure compliance with established budgetary guidelines and limitations.
Process travel and purchase requisitions, purchase orders, invoices, contracts and time sheets; and maintain inventories of department equipment, software and supplies including warranty information.
Assist department management in maintaining college-wide inventory of equipment and software purchased from IT managed budgets; may organize and coordinate the sale or disposal of surplus IT equipment.
Manage the Help Desk Operations: Manage the CWC HelpDesk service, operations and responsibilities that provides limited technical assistance to college community members in person, by phone, and email. Monitor, manage and resolve helpdesk support requests from the CWC ticketing system. The IT help desk function includes, but is not limited to:
a. Password reset
b. MFA enrollment and use
c. WIFI connection assistance
d. "MyCentral" navigation assistance
e. Sort & maintain service request tickets
f. Basic general troubleshooting for students, staff, faculty, and visitors, and escalate problems to IT as necessary.
g. Answer department phones, transfer calls, respond to voicemail.
h. Monitor and maintain email; respond to questions
6.Recruit, supervise, train, and schedule student employees; resolve problems and retrain student employees as needed; identify HelpDesk tasks and supervise work activity assignments.
7.Operate within the guidelines set forth in the College's policies, procedures and practices.
8.Participate in staff meetings and attends other meetings and seminars as required and assigned.
9.Operate within the framework established by CWC's policies, procedures, and practices.
Position Specifications and Minimum Qualifications
Education
Experience
Licenses/Certifications
Equivalency Statement
Desired Qualification
Knowledge, Skills, and Abilities
Working knowledge of helpdesk management software
Considerable knowledge and use of telephone etiquette, basic public relations, and customer service techniques.
Ability to communicate and to employ participatory leadership and team building.
Ability to supervise and schedule the work of others and to establish and maintain effective working relationships.
Knowledge of supervisory practices and management principles involved in leadership technique and coordination of people and resources.
Experience selecting, training, and evaluating student employees.
Working knowledge of CWC operational practices, policies and procedures; budget development practices and processes.
Considerable skill in the operation of personal computer, calculator, phone pod, classroom projection systems, scanners, copy machine, telephone.
Ability to communicate effectively, verbally and in writing with a diverse population; relate in a professional, helpful manner in person and over the phone that demonstrates exceptional customer service.
Maintain strict confidentiality related to sensitive administrative information.
Ability to develop and maintain effective working relationships with students, fellow employees, student subordinate employees, and the public.
Ability to react well under pressure, handle and balance multiple demands at one time, work with frequent interruptions and perform duties and tasks with limited errors and a heightened attention to detail.
Ability to effectively identify and resolve problems related to every-day administrative operations.
Level of Supervision
Working Hours
Working Environment
Equipment Used
Physical Requirements
Environmental Conditions
CWC is an Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities.
If you have a disability and would like to request an accommodation to apply for a position, please call 307-855-2112 or email cwchr@CWC.edu.
Central Wyoming College