Assistant Team Lead

Orfium Malibu , CA 90263

Posted 4 days ago

Company Summary:

Orfium is a fast-growing music technology company representing some of the biggest record labels and music publishers in the world. We are looking for talented, hard working people to join our rights management team who are growth-minded and are passionate about music. Our office is located in Malibu, CA with a beautiful ocean view overlooking the Malibu Pier. Some of our clients include Sony/ATV, EMI, Warner Chappell, Red Bull, and more.

Internal Applicants only!

Duties/Responsibilities:

  • Support claimers company-wide if they have questions about claims or account specifics.
  • Ensure claimer is aware of their daily responsibilities (creating video groups, updating revenue, filling out Claim Report at EOD).
  • Delegate tasks and set deadlines for the team in order to maximize efficiency with the guidance of Team Lead.
  • Communicate with Team Lead and team members daily and give feedback, whether thats positive feedback or making a claimer aware that they need to improve performance
  • Monitor productivity and effectiveness of each team member throughout the day to ensure theyre utilizing good time management skills every day.
  • Checking direct reports claims daily, checking for mistakes, and using it as a resource to ensure claim follow-through.
  • Provide strong lead generation for the team, and send claimable content daily, as resources to teach claimers how to find valuable claimable content autonomously especially if they are struggling.
  • Work closely with Team Lead to gathers, analyze and report daily, weekly and monthly data from claimers to business unit leadership for maximum transparency and insight into performance.
  • If a claimer is starting to show poor performance, communicate and work with them to see why that might be and how we can improve.
  • Ensure claimers know how to utilize all available software and tools to maximize revenue.
  • Foster a healthy, positive team environment where each person feels comfortable sharing concerns about their performance with the team lead and also sharing leads with the other claimers should they find one.
  • Support Team Leads as needed
  • Perform other duties and responsibilities, as assigned.

Requirements

Qualifications:
  • Music Copyright experience a plus i.e. customer service, music instructor, supervisor
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Stay up to date with guidelines set by Orfium, the clients and industry partners
  • Advanced computer experience
  • Excellent verbal and written communication skills; extremely detail-oriented
  • Extensive musical experience with an exceptional ear
  • Preferred BA or BS degree from an accredited college or university

Supervisory Responsibilities:

This position does indirectly supervise.

Essential Work & Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear.

  • Available to work a minimum of 40 hours per week and a minimum of 5 days per week.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Orfium is an Equal Opportunity Employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Malibu Primary And Immediate Care

Ucla Health

Posted Yesterday

VIEW JOBS 1/24/2021 12:00:00 AM 2021-04-24T00:00 The Assistant Manager is responsible for coordinating the activities of all staff and interact with faculty and residents to maximize patient care and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. The assistant manager will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff. Responsibilities The Assistant Manager is responsible for coordinating the activities of all staff and interact with faculty and residents to maximize patient care and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. The assistant manager will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff. Qualifications * Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations * Working knowledge of EMR to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports * Team Building Skills to include prior supervisory lead experience * Skill in monitoring complex clinician appointment schedules * Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines. * Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds * Ability to triage patient issues to achieve resolution. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting * Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines * Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy. Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system * Ability to maintain equanimity in the face of resistance, indifference and hostility * Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments * Knowledge of medical terminology * Working knowledge of medical insurance plans and types of coverage provided * Ability to maintain Charge Document Reconciliation Process. Excellent customer service skills required * Healthcare experience required UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Ucla Health Malibu CA

Assistant Team Lead

Orfium