Assistant Table Games Shift Manager - Full Time (Harrah's Laughlin)

JOB SUMMARY: Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.

KEY JOB FUNCTIONS:

• Monitors all departments on an assigned shift to ensure seamless guest service.

• Promotes guest development and works to improve player and team member satisfaction in all areas.

• Handles customer concerns.

• Maintains the highest standard of customer service in integrity in the Table Games department.

• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.

• Trains Dealers and Supervisors on proper policy, procedures, and internal controls.

• Consistently implements all casino procedures relating to Table Games operations.

• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.

EXPERIENCE/QUALIFICATIONS:

• Literate and fluent in English

• Strong, proven leadership skills.

• Effective communication skills (written, verbal and presentation).

• Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS.

• Strong Guest Service skills.

• Strong project management (managing execution) skills.

• Professional attitude and consistently sets the proper examples.

• Achieves excellent turnover results.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures.

• College Degree preferred.

• Minimum of 5 years in a Supervisory or Management position

PHYSICAL & MENTAL DEMANDS:

• Must be able to stand or walk for long periods of time.

• Visual and auditory range must include immediate environment.

• Mobility to move about the property.

• Must have the manual dexterity to operate a computer and other necessary office equipment.

• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy

environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.