Assistant Studio Manager

Benefits:

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

About Heyday

At Heyday, we are revolutionizing the skincare industry, dedicated to helping individuals discover their healthiest skin. With our nationwide presence, we offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.

We've been honored as "Best Facial" by New York Magazine, with over 500,000 facials performed and a treasure trove of skincare insights collected along the way. Our name, Heyday, signifies that prime period of life when you're at your best, and we believe every day should be your Heyday - starting with your skin.

About the Role

As Assistant Studio Manager, you are responsible for partnering with your Studio Manager to lead your team and deliver a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success - keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

What You'll Do

Team & Shop Management

Help manage and develop 25+ team members, creating a culture of ownership and results

Provide high-level service and hospitality to clients, both internally and externally

Manage all day-to-day tasks and operations from the front of house to back of house

Build and foster relationships with employees and clients

Celebrate team wins and show gratitude daily

People Planning & Staffing

Identify and develop high-potential employees to create a bench of talent across all roles

On-board, develop and train all new employees from Host to Client Experience Lead to Asst Manager

Provide in the moment and developmental feedback and coaching to all members to set and achieve goals

Business Acumen

Drive revenue through scheduling optimization and shop utilization

Assist in the development of business plans to achieve shop forecasts and goals

Partner with Marketing to develop new client acquisition and retention plans

Help manage the shop's P&L to increase revenue and manage expenses

The Ideal Candidate

Proven experience owning P&L and financial performance targets in a multi-shop environment/field operations in the health & wellness industry.

Deep respect for and understanding of client experience drivers and hospitality

Proven track record working with hourly workforce

Basic knowledge of employment law, policies, processes and programs

Proficient computer/Microsoft skills, including Excel/Google Sheets

Ability to travel overnight and/or between Shops

Flexible to work days, nights, weekends and holidays to meet the needs of the business

College degree preferred

Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits

Competitive Hourly Wage

Product, Membership, and Package Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.