Assistant, Student Financial Services

Position Summary

The Student Financial Services Department at Rosalind Franklin University of Medicine & Science welcomes applications for a full-time Student Financial Services Assistant. The University encourages applications from individuals belonging to groups who are underrepresented in their field and those who can add new and valuable perspectives to the academic environment. The primary responsibility of this position is to provide all facets of customer service related to Student Financial Services (SFS). This individual will interact with students, the public and members of the RFU community as a representative of the department and the University. Serves in the capacity of administrative support ensuring that tasks and projects within the Office of Student Financial Services are completed successfully in a timely manner.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short-term and long-term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes an 8% employer contribution after two years of service. RFUMS is committed to employee well-being and work-life balance. Full-time staff members are eligible for three weeks of vacation, 15 sick days, and 13 holidays plus two floating holidays. That is a minimum of 30 paid days off each year!

Who We Are

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.

Today, the university's 6 colleges continue Dr Franklin's legacy through rigorous academics, pioneering research, and innovative community service. Our unique interprofessional education model allows students to learn from and with each other in a variety of settings, including our simulation labs, the student-led Interprofessional Community Clinic, and through partnerships with area hospitals and clinics. RFU is a national leader in interprofessional research and practices, and is nationally recognized for its research in areas including neuroscience, brain-related diseases, inherited disorders, proteomics, cancer cell biology and immunology, cardiac resuscitation, and gait and balance.

Essential Duties & Responsibilities

• Greets people entering the office, answers phones, provide directions and alerting staff when someone is there to meet or visit with them

• Provides information and assists students with student account-related functions. Will guide both prospective and current students through the entire financial aid/student account process. Interacts face-to-face with a large number of students.

• Assists with the update of content on university portals, INSITE, and SFS website

• Monitor and respond daily to correspondence received on the SFS department e-mail accounts or voicemail in-box

• Provide The Office of Student Financial Services leadership with administrative support. (Associate Vice President, University Bursar, Director of Financial Aid)

• Provide clerical assistance to Student Financial Services staff

• Maintain a basic knowledge of federal and state financial aid and student account related policies and procedures

• Utilize the University's database system (Colleague) for all pertinent SFS data entry and processing functions

Conditions of Employment

• Must achieve satisfactory results from a background check

• Compliance with the current COVID19 vaccination policy

Required Education & Experience

• High school diploma or GED

• Three to five years of clerical work experience, or combination of education and experience commensurate with the requirements of this position

• Experience with personal computer software

Required Knowledge, Skills, & Abilities

• Proficiency in Microsoft Office Suite and data entry required: Excel, Word, PowerPoint

• Proficiency in Google Office Suite, Google docs, Google Forms, Google Sheets

• Excellent customer service and interpersonal communication

• Demonstrated ability to interact with students and outside agencies to resolve problems

• Must have ability to prioritize multiple projects and work independently with minimal supervision in a multitask environment

• Demonstrated ability to process and maintain information that is often ambiguous and highly confidential

• Communicates effectively, both verbally and in writing

• Operate a variety of office equipment including a desktop calculator

Preferred Qualifications

• Knowledge of basic accounting practices and principles

• Experience working in a customer service setting

• Experience working in a higher education

• Office management experience

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets