Victra is the largest authorized retailer of Verizon in the United States. Our Assistant Store Managers guide, coach, and motivate sales teams and partner with the General Manager to operate the store. You will ensure we are delivering on our promise to serve every guest, every time in our highest volume stores. Assistant Managers are our next Store Managers and you'll receive on-the-job training to be prepared for career advancements. Align with our values? Want to learn more about our culture? Explore this tremendous opportunity to join our winning team!
A Day in the Life:
On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away.
We have developed a Safety Pledge focused on keeping our guests and essential workers safe:
Both employees and guests receive face coverings
We limit the number of guests in the store to reinforce social distancing
Sanitize touch points prior to each use
Learn more on our Covid-19 Page
Achieve personal sales goals as set by Store Manager and monthly commission plan
Represent the store in a positive manner while providing excellent customer service
Serve as mentor and model for sales consultants in behavior and sales performance
Learn all Victra/Verizon products and promotions
Assist managers in driving specific goals and reaching storewide goals
Prepare sales contracts and accept and process payments from customers
Advise customers and promote sales by showing the features and benefits of Victra/Verizon services
Maintain sales records for inventory control
Take special care of store presentation and maintain store cleanliness
Learn and assist store manager with all operational duties for store management
Maintain loss prevention and inventory control standards and enforce all Victra policies and procedures
Other duties as assigned
Talking to others in a customer-facing role is nothing new to you. We are looking for an Assistant Store Manager to bring:
High School Diploma, Associates Degree preferred
Background in customer service within the retail, restaurant, or wireless industry preferred
1-2 years of experience in a Customer Service or leadership role
All Assistant Store Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense
All Assistant Managers are required to attend and successfully complete a 3-day Store Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense
Various online and computer-based training will be required throughout employment with Victra
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.