Assistant Store Manager

Reports To: Store Manager

Scope: Northeast Patients Group

Workplace Type: On-Site

Department: Retail

Pay Range: $21/hr

Why Northeast Patients Group?

Northeast Patients Group DBA Wellness Connection of Maine is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

Who you'll work for: Northeast Patients Group DBA Wellness Connection of Maine

Our Culture:

Here at Northeast Patients Group DBA Wellness Connection of Maine we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role:

The Associate Store Manager is responsible for providing support to the Store Manager in all aspects of day-to-day operations, including overseeing all Lead Budtenders and Budtenders. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, strong desire for self-improvement, attention to detail, strong interpersonal abilities, solid administrative/clerical and time management skills, and the desire to progress into a management position. The Associate Store Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Customer Service Excellence at all times.

How you'll make a difference:

The main responsibilities of the Associate Store Manager include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; monitoring inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out. The ASM is also responsible for supporting the SM with scheduling and overseeing the day-to-day duties of the Lead Budtenders and Budtenders at one of our four dispensaries.

• Delivers a superior level of customer service, both in person and on the phone, coaches Budtenders and Lead Budtenders on the commitment to Customer Service Excellence

• Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity

• Maintains highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed

• Evaluates dispensary processes with Store Manager to ensure maximum efficiency

• Becomes a subject matter expert; assists customers and coaches Budtenders to both advise and educate members on the safe dosage and other aspects of the medicine

• Diffuses difficult situations and ensures issues are resolved to the member's satisfaction while upholding company standards

• Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from the Human Resources Manager and/or Store Manager when handling delicate employee relations situations

• Oversees inventory and cash management, daily and weekly, including accepting/initiating product transfers, proper product disposal, regular bank deposits; responsible for training Budtenders and Lead Budtenders on proper cash handling and inventory management

• Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties

• Is a brand ambassador; may attend outreach events during and outside of regularly scheduled work hours

• Performs additional duties assigned by the Store Manager