Assistant Store Manager Trainee

Walgreens Clinton , CT 06413

Posted 2 months ago

Job Objectives

Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager.

Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience.

Completes Drug Store Management training program during specified timeframe.

Job Responsibilities

Customer Experience

  • Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.

  • Greets customers and clinic patients, and offers assistance with products and services.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Resolves customer complaints and helps respond to customers' special needs.

Operations

  • Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.

  • Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.

  • Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

  • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.

  • Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

  • Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

  • Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic.

  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

  • Supervises team members by assigning tasks, setting expectations, and providing feedback.

  • Ensures training of team members; provides coaching and mentoring.

  • Issues constructive discipline and makes discipline recommendations.

  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.

  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.

Training and Personal Development

  • Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.

  • Follows performance improvement plans offered by Store Manager and District Manager.

  • Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices.

  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

  • Assists Store Manager in planning and attending community events.

Basic Qualifications

  • Bachelor's Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience.

  • Must be fluent in reading, writing, and speaking English.

  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications

  • Bachelor's Degree/GED and 1 year of retail supervisory experience.

  • PTCB Certification

  • Prior retail supervision experience.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager Clinton CT

Jo-Ann Fabrics

Posted 2 weeks ago

VIEW JOBS 9/6/2019 12:00:00 AM 2019-12-05T00:00 SUMMARY The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN's mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion! BRAND AMBASSADOR * Develops long-lasting customer relationships by identifying and anticipating customers' needs * Connects with the greater community and acts as a brand ambassador for JOANN * Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors * Stays adept at knowing the product and staying curious on new merchandise and trends BUSINESS ACUMEN * Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace * Able to cope with change and shift direction as needed * Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals * Utilizes the FAST model to consistently deliver sales plan and company objective INSPIRATIONAL LEADER * Mentors and inspires the team to enhance the overall store's performance * Creates a model for continuous learning while promoting teamwork and appreciation throughout the team * Develops in-store talent by creating succession plans and effectively managing performance * Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided OPERATIONAL EXCELLENCE * Communicates new initiatives, leadership messages, and promotions * Ensures impeccable execution of operational policies and procedures * Coaches and inspires the team to drive sales by exceeding customer expectations * Builds strategic plans and provides the necessary tools for the team to achieve KPIs BENEFITS * Medical, Dental and Vision benefit plans available! * Company-paid basic life insurance and short-term disability! * Qualified to participate in JOANN's 401(k) Retirement Plan with an employer % match! * Tuition Reimbursement! * Team Member Discount, including double discount days! QUALIFICATIONS * Must be 18 years or older and have a high school diploma or equivalent * 1-2 years of progressive retail management experience * Available to work a flexible schedule, including days, evenings, weekends and holidays Jo-Ann Fabrics Clinton CT

Assistant Store Manager Trainee

Walgreens