Assistant Store Manager Trainee

Walgreens Champlin , MN 55316

Posted 3 months ago

Job Objectives

Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager.

Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience.

Completes Drug Store Management training program during specified timeframe.

Job Responsibilities

Customer Experience

  • Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.

  • Greets customers and clinic patients, and offers assistance with products and services.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Resolves customer complaints and helps respond to customers' special needs.

Operations

  • Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.

  • Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.

  • Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

  • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.

  • Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

  • Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

  • Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic.

  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

  • Supervises team members by assigning tasks, setting expectations, and providing feedback.

  • Ensures training of team members; provides coaching and mentoring.

  • Issues constructive discipline and makes discipline recommendations.

  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.

  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.

Training and Personal Development

  • Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.

  • Follows performance improvement plans offered by Store Manager and District Manager.

  • Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices.

  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

  • Assists Store Manager in planning and attending community events.

Basic Qualifications

  • Bachelor's Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience.

  • Must be fluent in reading, writing, and speaking English.

  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications

  • Bachelor's Degree/GED and 1 year of retail supervisory experience.

  • PTCB Certification

  • Prior retail supervision experience.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

The Luxottica Group

Posted 3 weeks ago

VIEW JOBS 10/23/2019 12:00:00 AM 2020-01-21T00:00 Requisition ID: 126931 Store #: 002093 Target Optical Position:Full-Time At Target Optical, we help people see and look great – and have a blast doing it! We make caring for people's vision fun. We offer flexible work schedules and a competitive compensation package including benefits, and because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career. Love fashion? We've got you covered. Want a flexible work environment? Done. Want to be the boss of your day? We love your thinking. There's always more to see at Target Optical – more style, more fun, and more opportunities to find a career that fits your already-full life. Put your career in focus with us! GENERAL FUNCTION At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great.  The Target Store Manager delivers this mission by leading a Team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meets all goals and commitments set by the brand.    MAJOR DUTIES AND RESPONSIBILITIES * Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules: * Sets clear expectations that the store and Team Members be Guest Ready. * Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests. * Orchestrates the flow on the floor, and is the caretaker to every guest and team member. * Works with Team Members to develop clear action plans for immediate and future development. * Ensures every Team Member is accountable to their action plans and commitments. * Delivers clear motivating and developmental feedback in a timely manner. * Creates a culture of being Simple, Fun and In-style. * Completes annual performance reviews along with monthly coaching conversations with all Team Members. * Clearly understands the driving factors for success within their own business. * Identifies areas of opportunity and creates an action plan for improvement. * Understands that the Guest experience drives the results. * Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business. * Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business. * Recruits the highest caliber talent / maintains a bench of potential applicants * Understands how the best performing Team Members work during peak traffic. * Creates schedules taking into account business trends, forecast and host traffic. * Owns the business and adjusts schedules as necessary to meet business need. * Completes payroll weekly. * Completes new hire and personnel change paperwork. * Is accountable to store’s shrink percentage. * Conducts Physical Inventory twice per year. * Completes monthly Store Visit Form for review with RTL and optical team. * Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions. * Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources.   BASIC QUALIFICATIONS * Bachelors degree or equivalent experience * 3+ years experience in customer service or retail * Entrepreneurial * Drive for results * Critical thinking * Recruiting, selection and development of talent * Selling skills * Motivating and influencing others   PREFERRED QUALIFICATIONS * Opticianary License or American Board of Opticials Certificatin * 3+ years management or supervisory experience Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law. The Luxottica Group Champlin MN

Assistant Store Manager Trainee

Walgreens