This position is Salaried Non-Exempt.
Title: Assistant Store Manager Trainee
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.
Duties and Responsibilities:
Responsible for hiring, training, and developing associates
Manage performance through performance management, coaching, appraisal and disciplinary efforts
Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Observe and ensure compliance with company security, safety, and food safety standards
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Support the achievement of store budgeted financial and operating results
Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present
Assist the Store Manager with the day-to-day operations of the entire store
Serve as a model for customer service and other vital behaviors and instill this value in all associates
Adhere to all company guidelines, policies and standard practices
Manage and develop associates to ensure adherence to Standard Practices
Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices
Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
Ensure compliance with local, state and federal regulations
Ensure that staffing schedules across departments meet the business needs
Interacts with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Treat all store information as strictly confidential
Perform all other duties and projects as assigned
Operational Management Support - the activities required to assist the Store Manager with the day-to-day operations of the store to achieve storewide results: Routinely serves as Manager on Duty, managing the entire store in place of the Store Manager, including: Ensures store conditions, customer service and satisfaction, product quality, freshness, availability, variety, and execution of all policies and procedures. Ensuring execution of Food Lion standards for safety, health, security, cleanliness, sanitation, and dress code; ensures compliance with local, state, and federal regulations. Conducting enforcement activities when violations occur. Constantly interacting with customers and ensures that they are welcomed to the store, experience good store conditions, are able to find what they need, check out in a reasonable time and receive a greeting from every associate they come into contact with. Ensuring that order and security controls are in place and are consistent with Standard Practices. Counting the safe and verifying deposits to ensure that moneys are accounted for. Assists the Store Manager with: Using the most current tools and resources to identify opportunities and develop action plans to increase sales and profit. Identifying the root causes of issues and inefficiencies; ensuring that associates develop sound plans for resolution. Ensuring that staffing schedules across departments meet the business needs. Ensuring that SSC functions receive feedback from the store. Communicating and coordinating across area stores to share learnings. Ensuring proper inventory preparation and accurate counts.
People Management and Development - the formal and informal talent management, development planning, and performance management activities required to ensure that associates are performing to their potential and developing the skills necessary for future promotion. Assists the Store Manager with the identification of staffing needs; participates in the interviewing, selection, and training processes for associates in the Grocery, Frozen, Dairy, HBC and other departments as needed. Has the ultimate accountability for training Grocery, Frozen, Dairy, HBC and other departments. Assists the Store Manager with training Department Heads to utilize the available financial and operational tools to aid in running their departments, identify opportunities to increase sales, focus on customers needs, select qualified candidates to meet staffing needs, and train and evaluate associates. Constantly interacts with associates; ensures associates understand Food Lion's expectations and have the tools and training to be successful. Focuses on self-development as well as staff-development activities (e.g. working with the Store Manager to create and implement self-development action plans).
Other Activities: Periodically visits competitors' stores with the Store Manager to stay abreast of product and price offerings. Implements community outreach programs (e.g. adopting a school). Performs other nonrecurring duties as assigned.
Interdependencies and Reporting Relationships: Reports to the Store Manager. Partners with other Assistant Store Manager(s) in the store to ensure coordinated efforts. Interacts with the Reclaim Center and other SSC functions. Interacts with all store associates to ensure total quality of products and services. Interacts with Food Lion customers to ensure satisfaction. Interacts with government entities (e.g. local police, fire, and health departments). Interacts with the Vendors to ensure proper check-in, inventory tracking, payment, and coordination. Interacts with other store management in other Area stores to share learnings and best practices.
Work Environment: Performs technical reviews in other departments to develop and coach staff (i.e. teach in the moment). Adapts schedule to meet the needs of the business. Travels to conduct or attend training and meetings, or conduct store business (e.g. banking and competitor visits).
Key Accountabilities and Success Measures: The Assistant Store Manager is accountable for achieving: Budgeted financial results for the Grocery, Scanning, DSD, Frozen, Dairy and HBC Departments (e.g. sales, profitability, and wage percent). Operating Results for the Grocery, Dairy and HBC Departments (e.g. audit results, store conditions, customer service). Staff management and development in the Grocery, Frozen, Dairy and HBC Departments including managing turnover and diversity.
College degree or equivalent preferred
Department Manager or equivalent experience required
Strong understanding of store operations and total store merchandising techniques
Excellent interpersonal, customer service and communication skills
Excellent organizational skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
Desire and ability to lead and manage associates throughout multiple departments
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must meet minimum age requirements to perform specific job functions
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation
Ability to use computers and other communication systems required to perform job functions
Ability to use hand held computers for orders, mark downs, scan outs, and inventory
Stand 100% of the time, frequently walking short distances
Ability to push or pull up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check invoices, dates, and other written documents
Competencies Required: Team Leadership, People Management, Communication, Results Oriented, Planning, Analytical Thinking, and Problem Solving, Cross-Organizational Coordination, Decision Making, Flexibility and Leading Change, Broad Operational Knowledge, Customer Oriented, Market Knowledge, Asset Utilization and Cost Control.