Assistant Store Manager (Slt)

Sur La Table Naples , FL 34102

Posted 3 weeks ago

Job Description:

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM).

JOB DUTIES AND RESPONSIBILITES:

  • Models and holds employees accountable to customer service standards.

  • Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.

  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

  • Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.

  • Works as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.

  • Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.

  • Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.

  • Anticipates and solves problems by taking decisive action, follows up with the GM or SM.

  • Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

  • Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.

  • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

  • Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

  • Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.

  • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

  • Additional responsibilities as assigned by GM or SM.

ESSENTIAL FUNCTIONS:

  • Ability to communicate verbally and work cooperatively with employees and customers.

  • Ability to remain in a stationary position for up to 3 hours at a time.

  • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.

  • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.

  • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

  • Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

  • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

  • Regular and predictable attendance.

  • Ability to lift and/or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

  • 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred.

  • Experience driving sales and motivating high performing sales teams.

  • Experience training others and holding teams accountable.

  • Proficient in POS Systems.

  • Proficient with MS Office Suite (Outlook, Word and Excel).

  • May require Food Handlers Permit or Food Manager Certification.

Sur La Table Core Competencies for Everyone:

  • Focus on the Customer: You inspire and delight your customers.

  • Be Genuine: Your communication style is respectful, effective and sincere.

  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

  • Take Ownership: You are committed, responsible and provide solutions.

  • Achieve Results: You meet and exceed goals and expectations.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FullTime Assistant Store Manager (New Store)

Aldi

Posted 2 weeks ago

VIEW JOBS 9/30/2021 12:00:00 AM 2021-12-29T00:00 When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 38 hours per week Starting Wage: $22.00 per hour Note: This position will train at a nearby location until the new store opens. Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Assists the direct leader with developing and implementing action plans to improve operating results * Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results * Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance * Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees * Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position * Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued * Participates in the interviewing process for store personnel * Communicates information including weekly information, major team milestones, developments, and concerns * Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses * Ensures an appropriate resolution of operational customer concerns in their direct leader's absence * Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order * Maintains store cleanliness standards and proper store signage at all times * Assists the direct leader with maintaining proper stock levels through appropriate product ordering * Merchandises product neatly to maximize sales * Ensures the quality and freshness of products for sale and accuracy of product signage * Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees * Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary * Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business * Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data * Other duties as assigned Physical Demands: * Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights * Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store * Must be able to perform duties with or without reasonable accommodations Job Qualifications: * Ability to work both independently and within a team environment * Ability to provide and lead others to provide prompt and courteous customer service * Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports * Ability to interpret and apply company policies and procedures * Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments * Ability to evaluate and drive performance of self and others * Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses * Ability to operate a cash register efficiently and accurately * Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards * Excellent verbal and written communication skills * Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail * Meets any state and local requirements for handling and selling alcoholic beverages Education and Experience: * High School Diploma or equivalent preferred. * A minimum of 3 years of progressive experience in a retail environment * A combination of education and experience providing equivalent knowledge * Prior management experience preferred Aldi Naples FL

Assistant Store Manager (Slt)

Sur La Table